Service Co-ordinator

Alfred Kärcher SE & Co. KG; Banbury; Sur place; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Pension Scheme

Discretionary Bonus Scheme

25 days annual holiday + bank holidays

Life Insurance

Private Medical Insurance

Résumé du poste

Kärcher UK is seeking a proactive Customer Service Administrator to support the service business. You will handle admin, CRM, and SAP work orders, assist with cost estimations, and respond to customer inquiries to ensure a world-class experience.

You'll coordinate with Field Service Engineers, monitor jobs, and provide timely updates while using Google Suite and, ideally, SAP/Dynamics CRM. A strong team player with organisational skills will thrive here.

Qualifications

• Understanding of customer service is essential.
• Familiarity with office administration is beneficial.

Responsabilités

• Act as custodian of the brand to build a growing, profitable, and sustainable Kärcher Service Business.
• Provide administrative support and manage service contracts within the CRM to ensure a world-class customer experience.
• Handle incoming calls and emails, resolving complaints professionally to maximize customer satisfaction and repeat business.
• Submit work orders to SAP, process spare parts orders, and create cost estimations.
• Investigate and effectively resolve service invoice queries.
• Schedule work for Field Service Engineers, monitor ongoing jobs, and provide proactive customer updates.

Connaissances

Customer service

Google suite

Communication

Teamwork

Multitasking

Negotiation

Outils

SAP

Dynamics CRM

Description du poste

This is how you WOW:

Act as a custodian of the brand to build a growing, profitable, and sustainable Kärcher Service Business.

Provide administrative support and manage service contracts within the CRM to ensure a world-class customer experience.

Handle incoming calls and emails, resolving complaints professionally to maximize customer satisfaction and repeat business.

Submit work orders to SAP, process spare parts orders, and create cost estimations.

Investigate and effectively resolve service invoice queries.

Schedule work for Field Service Engineers, monitor ongoing jobs, and provide proactive customer updates.

It would be WOW if you could bring this in:

Essential understanding of customer service and Google suite, with desirable knowledge of Dynamics CRM, and SAP.

Essential background in customer support and busy office administration, with desirable experience in invoicing and cost estimations.

Essential organisational, communication, teamwork, and multitasking abilities, alongside desirable adaptability and negotiation skills.

Pension Scheme

Discretionary Bonus Scheme

25 days annual holiday + bank holidays (increases with service)

Life Insurance

• Private Medical Insurance

We look forward to getting to know you! Together towards a clean world

Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.

Kärcher UK encourages applications from minorities, women in positions where they are under- represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

At Kärcher, a team of 15,330 people in 80 countries is working together to make the world a cleaner place. As a family company with a focus on sustainability, we firmly believe that the important things in life need extra care to ensure they stand the test of time and preserve their value in future too. We offer WOW solutions around the world for cleaning and care. In the everyday and in the extraordinary. With WOW products and WOW services.