Service Co-ordinator

Kärcher; Banbury; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Discretionary Bonus Scheme

25 days annual holiday + bank holidays

Simplyhealth Cash Plan

Life Insurance

Private Medical Insurance

Staff discount on Kärcher products

Job summary

Kärcher UK is seeking a proactive Customer Service Administrator to act as custodian of the brand, manage service contracts in the CRM, and coordinate field service scheduling to deliver a world-class customer experience.

You will handle calls and emails, submit work orders to SAP, assist with cost estimates, and resolve invoice queries with accuracy while maintaining strong organisational and communication skills in a busy office environment.

Qualifications

• Customer service understanding with Google Suite basics; Dynamics CRM and SAP desirable.
• Background in customer support and busy office administration; invoicing and cost estimations desirable.
• Strong organisational, communication, teamwork and multitasking abilities; adaptability and negotiation skills desirable.

Responsibilities

• Act as custodian of the brand to build a growing Kärcher Service Business.
• Provide administrative support and manage service contracts within the CRM to ensure a world-class customer experience.
• Handle incoming calls and emails, resolving complaints professionally to maximize customer satisfaction and repeat business.
• Submit work orders to SAP, process spare parts orders, and create cost estimations.
• Investigate and effectively resolve service invoice queries.
• Schedule work for Field Service Engineers, monitor ongoing jobs, and provide proactive customer updates.

Skills

Customer service

Google Suite

Dynamics CRM

SAP

Invoicing

Cost estimations

Organizational skills

Communication

Teamwork

Multitasking

Adaptability

Negotiation

Tools

Google Suite

Dynamics CRM

SAP

Job description

This Is How You WOW

• Act as a custodian of the brand to build a growing, profitable, and sustainable Kärcher Service Business.
• Provide administrative support and manage service contracts within the CRM to ensure a world-class customer experience.
• Handle incoming calls and emails, resolving complaints professionally to maximize customer satisfaction and repeat business.
• Submit work orders to SAP, process spare parts orders, and create cost estimations.
• Investigate and effectively resolve service invoice queries.
• Schedule work for Field Service Engineers, monitor ongoing jobs, and provide proactive customer updates.

It would be WOW if you could bring this in:

• Essential understanding of customer service and Google suite, with desirable knowledge of Dynamics CRM, and SAP.
• Essential background in customer support and busy office administration, with desirable experience in invoicing and cost estimations.
• Essential organisational, communication, teamwork, and multitasking abilities, alongside desirable adaptability and negotiation skills.

Our Kärcher WOW Package

• Pension Scheme
• Discretionary Bonus Scheme
• 25 days annual holiday + bank holidays (increases with service)
• Simplyhealth Cash Plan (including retail discount scheme)
• Life Insurance
• Private Medical Insurance
• Staff discount on Kärcher products

Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.

Kärcher UK encourages applications from minorities, women in positions where they are under- represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.