HVAC Specification Sales Support Specialist

Glen Dimplex Heating & Ventilation; Southampton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Glen Dimplex Heating & Ventilation in the United Kingdom is seeking a proactive sales support adviser. You will be the first point of contact for customer sales enquiries, providing product information and capturing leads to support the sales team.

You will register projects in Dynamics 365, maintain CRM data, support internal sales across Dimplex brands, and help size products while ensuring excellent customer service and adherence to ISO processes.

Qualifications

• Excellent communication and clear written and verbal skills.
• Commitment to continuous improvement with training opportunities.
• Excellent attention to detail and a customer-centric approach.
• Decision making using best practice, can-do attitude and flexibility.

Responsibilities

• Identify and process incoming sales enquiries and convert to leads.
• Register new projects and update CRM to support sales teams.
• Assist sales across Dimplex brands with product selection.
• Maintain CRM data accuracy and respond to marketing follow-ups.
• Support sizing, product recommendations and knowledge of building regulations.

Skills

Communication skills

Written & verbal

Attention to detail

Continuous improvement

Decision making

Customer focused

Flexible approach

Tools

Dynamics 365

SAP

Job description

Glen Dimplex Heating & Ventilation in the United Kingdom is seeking a proactive sales support adviser. You will be the first point of contact for customer sales enquiries, providing product information and capturing leads to support the sales team.

You will register projects in Dynamics 365, maintain CRM data, support internal sales across Dimplex brands, and help size products while ensuring excellent customer service and adherence to ISO processes.