HVAC Specification & Sales Support Specialist

Dimplex UK; Southampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

Dimplex UK, part of the Glen Dimplex Group, is seeking a proactive Customer Sales Support Advisor to respond to product information requests, capture leads and coordinate with internal teams to drive sales opportunities.

You will manage CRM entries in Dynamics 365, support sales enquiries for Dimplex heating and Xpelair ventilation systems, and help maintain customer relationships with a strong focus on quality and regulatory awareness.

Qualifications

• Excellent communication skills to support customers and colleagues clearly and effectively.
• Strong written and verbal skills.
• A commitment to continuous improvement (many training opportunities available).
• Excellent attention to detail.
• Decision making through best practice.
• Can do, customer focused attitude.
• Flexible approach.

Responsibilities

• Identify and process all incoming sales leads, providing effective handling to maximise sales opportunities across all Dimplex brands.
• Register all new projects and maintain any necessary updates onto CRM (Dynamics 365) to support the sales teams with the management of their projects, quotations and sales pipelines.
• Support all incoming customer sales enquiries requiring product selection for Dimplex heating and Xpelair ventilation systems, optimising sales opportunities when presented.
• Carry out CRM database maintenance and cleansing tasks to ensure records are accurate.
• Follow up responses to Marketing campaigns and events to develop leads and qualify into project opportunities.
• Carry out product sizing processes to ensure suitable product types are proposed.
• Understand the basic requirements of building regulations to support the promotion of product related features and benefits (full training provided).
• Assist external sales teams to maintain customer relationships, updating information where necessary.
• Provide customer support via all media routes to ensure excellent levels of customer service are maintained.
• Uphold the highest standards of quality, protect and consider the environment whilst adhering to our ISO9001 and ISO14001 processes and procedures.
• Carry out any other reasonable function necessary as requested by the line manager or their superiors and provide reasonable cover for others within the team.

Skills

Excellent communication skills

Strong written and verbal skills

Commitment to continuous improvement

Excellent attention to detail

Decision making through best practice

Can do, customer focused attitude

Flexible approach

Job description

Dimplex UK, part of the Glen Dimplex Group, is seeking a proactive Customer Sales Support Advisor to respond to product information requests, capture leads and coordinate with internal teams to drive sales opportunities.

You will manage CRM entries in Dynamics 365, support sales enquiries for Dimplex heating and Xpelair ventilation systems, and help maintain customer relationships with a strong focus on quality and regulatory awareness.