Service Operations Administrator: Contracts, Warranty & Reporting

Trane Technologies; Bolton; Sur place; GBP 26 000 - 36 000; Plein temps

Résumé du poste

Trane Technologies in Bolton, UK, is seeking a Central Service Administrator to support service contracts, compliance, warranty claims, and customer reporting. You will liaise with internal teams and customers to ensure contract terms are documented and delivered, while maintaining accurate records and KPIs.

You will schedule engineers, optimise routes, assist the installation and depot teams, and provide admin support for contract setup, renewals, and performance reporting across service

Qualifications

• Proven experience in a service administration or similar role.
• Strong organisational and planning abilities with attention to detail.
• Ability to manage multiple tasks and deadlines effectively.
• Proficient with MS Office, especially Excel and reporting tools.
• Familiarity with compliance requirements such as F-Gas and Tail Lift regulations is a plus.

Responsabilités

• Depot service support and prompt handling of incoming service calls.
• Log service requests and document customer issues accurately.
• Schedule engineers and optimise routes for efficiency.
• Provide admin support for contract setup, renewals and terms.
• Generate customer reports and monitor KPIs.
• Coordinate with service teams and account managers for contract obligations.
• Support warranty claims processing and compliance documentation.
• Assist installation teams and maintain audit-ready records.

Connaissances

Organisational skills

Planning

Attention to detail

Multitasking

Communication skills

Microsoft Office

Excel

Reporting tools

IFs

Formation

GCSEs or equivalent

Business administration qualifications desirable

Outils

Microsoft Office

Excel

Reporting tools

IFS

Description du poste

Trane Technologies in Bolton, UK, is seeking a Central Service Administrator to support service contracts, compliance, warranty claims, and customer reporting. You will liaise with internal teams and customers to ensure contract terms are documented and delivered, while maintaining accurate records and KPIs.

You will schedule engineers, optimise routes, assist the installation and depot teams, and provide admin support for contract setup, renewals, and performance reporting across service