Field Service Technician - Climate Solutions

G31 ICS Cool Energy Limited UK; Gravelly Hill; In loco; GBP 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Trane Technologies is seeking a Service Technician to provide exceptional customer service and technical support on-site, delivering maintenance and service for installed equipment under our contracts. You will diagnose issues, perform PPMs, handle breakdowns, and maintain strong customer relationships across Dudley, Walsall and surrounding areas.

You will collaborate with service desk, sales and operations, using diagnostic software and MS Office tools to generate reports and track work orders.

Competenze

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Mansioni

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Conoscenze

Customer service

Diagnostics

Interpersonal skills

Analytical thinking

MS Office Suite

Formazione

F-Gas certificates

Strumenti

Diagnostic software

MS Office

Apps

Descrizione del lavoro

Trane Technologies is seeking a Service Technician to provide exceptional customer service and technical support on-site, delivering maintenance and service for installed equipment under our contracts. You will diagnose issues, perform PPMs, handle breakdowns, and maintain strong customer relationships across Dudley, Walsall and surrounding areas.

You will collaborate with service desk, sales and operations, using diagnostic software and MS Office tools to generate reports and track work orders.