Service Now Developer

Cognizant; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Cognizant is seeking a hands-on ServiceNow Developer to build, integrate and support telecom solutions across TSM, TSOM, CSM, ITSM and CMDB/CSDM. You will configure and develop ServiceNow solutions, create business rules, and build workflows using Flow Designer and IntegrationHub.

Requirements include strong ServiceNow development, JavaScript and Glide API experience, plus familiarity with Flow Designer, REST/SOAP, and CMDB/CSDM concepts.

Qualifications

• Hands-on ServiceNow development experience.
• Experience with telecom ServiceNow solutions is a plus.
• Knowledge of CMDB/CSDM concepts and data migration.

Responsibilities

• Configure and develop ServiceNow solutions and telecom service‑assurance workflows.
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs and notifications.
• Build workflows and integrations using Flow Designer, IntegrationHub and REST/SOAP APIs.
• Support CMDB/CSDM, CI relationships, IRE, Discovery, Service Mapping and data migration.
• Perform unit testing, defects, SIT/UAT, releases and hypercare.
• Maintain Jira stories and documentation following ServiceNow standards.

Skills

ServiceNow development

JavaScript

Glide API

Flow Designer

IntegrationHub

REST/SOAP

Import Sets

Transform Maps

CMDB/CSDM

IRE

Testing

Deployment

Agile

Jira

Communication

Documentation

Tools

Flow Designer

IntegrationHub

REST API

SOAP API

Job description

About the Role

We are seeking a hands‑on ServiceNow Developer to build, integrate and support telecom solutions across TSM, TSOM, CSM, ITSM and CMDB/CSDM.

Key Responsibilities

• Configure and develop ServiceNow solutions and telecom service‑assurance workflows.
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, ACLs and notifications.
• Build workflows and integrations using Flow Designer, IntegrationHub and REST/SOAP APIs.
• Support CMDB/CSDM, CI relationships, IRE, Discovery, Service Mapping and data migration.
• Perform unit testing, resolve defects and support SIT, UAT, releases and hypercare.
• Maintain Jira stories and technical documentation while following ServiceNow development standards.

Mandatory Skills and Experience

• Strong ServiceNow development, JavaScript and Glide API experience.
• Experience in TSM, TSOM, CSM, ITSM, ITOM or CMDB/CSDM.
• Experience with Flow Designer, IntegrationHub, REST/SOAP, Import Sets and Transform Maps.
• Understanding of CMDB, CSDM, IRE, testing and deployment.
• Good Agile, Jira, communication and documentation skills.

Desirable Experience

• Telecom or fibre‑network experience, preferably with TSM/TSOM and service assurance.
• Exposure to TM Forum APIs, OSS/BSS integrations, Discovery, Service Mapping or platform migration.

Preferred Certifications

• ServiceNow CSA or CAD; relevant CIS certification is desirable.