ServiceNow Technical Lead

Prodapt Solutions Private Limited; Reading; On-site; GBP 90,000 - 130,000; Full time

Job summary

Prodapt Solutions Private Limited in Reading is seeking a seasoned ServiceNow Technical Lead to own end-to-end design, development, and delivery of ServiceNow solutions, with emphasis on CSM, Virtual Agent, Integrations, CMDB and Now Assist capabilities.

The ideal candidate will bring 6+ years of hands-on ServiceNow experience, strong leadership and architecture skills, and a proven ability to coordinate stakeholders to deliver scalable, secure, and high-performing implementations that align

Qualifications

• 6+ years of hands-on experience with the ServiceNow platform.
• 3+ years in a technical lead or solution architect role.
• Experience with CSM, Virtual Agent, CMDB, and platform Integrations.

Responsibilities

• Own end-to-end design, development and delivery of ServiceNow solutions.
• Drive solutions across CSM, Virtual Agent, CMDB, and Integrations.
• Lead and mentor implementation teams and manage stakeholder expectations.

Skills

ServiceNow platform

JavaScript

Leadership

SDLC

Agile/Scrum

Education

Bachelor's degree

Tools

Jira

Azure

MS Teams

Slack

MID Server

Flow Designer

Job description

Overview

We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform— with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.

Responsibilities

• 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.
• Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
• Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
• Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).
• Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
• Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
• Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
• Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

Requirements

• Excellent communication, stakeholder engagement, and technical documentation skills.
• Bachelor's degree.
• ServiceNow Certification - Good to Have.