Service Manager, Supported Housing & Care

Riverside Group; Greater London; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Competitive pay & generous pension

25 days holidays plus bank holidays

Investment in learning and development

Wide range of benefits

Job summary

Riverside Group is seeking a Service Manager to lead a frontline team within a supported housing service in London. You will ensure safe operational management and deliver high-quality outcomes for customers while meeting contractual requirements.

The role requires experience managing teams in supported housing, strong planning and communication skills, and the ability to drive improvements using data. Monday to Friday, on-site role with focus on people, performance and partnership working.

Qualifications

• Experience of managing a team within a supported housing environment.
• Ability to plan, prioritise and organise tasks to achieve results.
• Strong listening and communication skills with ability to empower and motivate.
• Conflict resolution skills and confident decision-making.
• Experience reviewing and evaluating outcomes in support services.
• Competent IT skills including databases, reporting and data analysis.

Responsibilities

• Line manage a team and create a safe environment for open discussion.
• Set clear expectations and conduct six-monthly performance reviews.
• Deliver service contracts in line with requirements and budgets.
• Manage rota, recruit staff, and plan inductions and development.
• Oversee housing income, rent collection and arrears control.
• Lead on safeguarding, Health & Safety and regulatory compliance.

Skills

Team management

Leadership

Communication

Conflict resolution

Planning & prioritisation

Service improvement

Job description

Riverside Group is seeking a Service Manager to lead a frontline team within a supported housing service in London. You will ensure safe operational management and deliver high-quality outcomes for customers while meeting contractual requirements.

The role requires experience managing teams in supported housing, strong planning and communication skills, and the ability to drive improvements using data. Monday to Friday, on-site role with focus on people, performance and partnership working.