Service Manager, Leading Supported Housing & Care

Riverside; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

Holidays 25 days

Learning & development

Employee benefits

Job summary

Riverside is seeking a Service Manager to lead a supported housing service from Westmoor House, Camden. You will provide motivational leadership to empower your team and ensure safe, high-quality care and support services for vulnerable customers.

The role requires managing performance, budgets, and contractual obligations while driving continuous improvement. Riverside offers competitive pay, a generous pension, and development opportunities within a values‑driven housing association.

Qualifications

• Experience of managing a team within a supported housing environment.
• Ability to plan, prioritise and organise tasks to achieve results.
• Clear communication, feedback and reflection to drive improvements.
• Conflict resolution skills and decisive decision-making.
• Experience in reviewing and evaluating outcomes in support services.
• Competent IT skills including databases, reporting and data analysis.

Responsibilities

• Line manage a team and create a safe environment for open communication.
• Set expectations and performance targets for the service.
• Conduct six monthly performance reviews.
• Prepare and present reports to support contract delivery.
• Ensure health & safety and regulatory compliance of the service.
• Lead housing management, income and tenancy sustainment activities.

Skills

Team leadership

Planning & prioritisation

Communication & feedback

Conflict resolution

Outcome evaluation

IT & reporting

Job description

Riverside is seeking a Service Manager to lead a supported housing service from Westmoor House, Camden. You will provide motivational leadership to empower your team and ensure safe, high-quality care and support services for vulnerable customers.

The role requires managing performance, budgets, and contractual obligations while driving continuous improvement. Riverside offers competitive pay, a generous pension, and development opportunities within a values‑driven housing association.