Service Manager

Riverside; City of Westminster; Sur place; GBP 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Learning & development

Benefits package

Guaranteed interviews for disabled job

Diversity and inclusion initiatives

Résumé du poste

Riverside is a housing association delivering supported housing and care services across the UK. We are looking for a Service Manager to provide inspirational leadership, oversee safe operational management, and ensure our services keep customers at the heart of everything we do.

You will line-manage a team, recruit and rota colleagues, monitor performance against contracts, and use data to drive continuous service improvements.

Qualifications

• Experience of managing a team within a supported housing environment
• Ability to plan, prioritise and organise tasks to achieve results
• Strong communication and feedback skills to empower teams
• Experience reviewing and evaluating outcomes in service delivery

Responsabilités

• Lead and engage a team in a safe, open environment
• Set expectations and performance targets for the team
• Conduct regular one-to-ones and six-month performance reviews
• Plan and manage staff rotas to cover shifts
• Ensure contractual service delivery and drive improvements

Connaissances

Team leadership

People management

Communication skills

IT literacy

Data reporting

Outils

MS Excel

CRM/database software

Description du poste

Working Hours: Full Time - 37.5 hours per week

Working Pattern: Monday to Friday 9am to 5pm

Location: Westminster Pimlico Pathway, Westminster

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Service Manager

You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers

Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results

Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements

Have conflict resolution skills and be confident and consistent when making decisions

Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services

Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

Investment in your learning, personal development and technology

A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Role Profile

Leading and engaging a team:

Line manage a team and create a safe environment where colleagues can talk openly and honestly.

Work together to set expectations and performance targets.

Hold regular 'one-to-one' sessions to reflect on achievements, performance and support individual personal wellbeing.

Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential.

Facilitate regular team meetings to update and empower your team to share ideas and best practice.

Embrace reflective practice techniques so the team can learn from their experiences.

Recognising, praising and acknowledging achievements of colleagues and team.

Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.

Leading a service:

Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customers.

Meet Riverside performance targets.

Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report budget variances to the budget holder.

Resource, plan and deliver a colleague rota that covers all shifts effectively.

Recruit great people for your team, sourcing