Service Manager

Riverside Group; Camden Town; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

25 days holidays + bank holidays

Learning and development

Job summary

Riverside Group in Camden is seeking a Service Manager to lead a supported housing service, ensuring safe, responsive care and strong team leadership.

The role requires motivating your team, delivering high-quality support, and maintaining effective operational management in a dynamic environment.

Qualifications

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Responsibilities

• Lead and manage a team within a supported housing service to deliver outcomes
• Ensure safe operational management of care and support services
• Engage with customers to deliver a high-quality service
• Monitor outcomes and drive service improvements
• Collaborate with stakeholders to plan and prioritise activities

Skills

Team management

Leadership in supported housing

Communication and feedback

Decision making under pressure

Service delivery improvement

IT skills (databases & reporting)

Tools

Databases

Reporting tools

Job description

Job Title: Service Manager

Contract Type: Permanent

Salary: £39340.77 per annum

Working Hours: 37.5 hours per week, full time

Working Pattern: Monday to Friday 9am - 5pm

Location: Westmoor house, Mental Health Services, Camden

The difference you will make as a Service Manager

You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers


• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results


• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements


• Have conflict resolution skills and be confident and consistent when making decisions


• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services


• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension


• 25 days holidays plus bank holidays


• Investment in your learning, personal development and technology


• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.