Service Manager – Empowered Housing & Care

Riverside Group; City of Westminster; Remote; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

25 days holidays + bank holidays

Learning & development

Job summary

Riverside Group is seeking a Service Manager to lead a supported housing service from Westminster. You will provide motivational leadership to a diverse team, ensuring safe operational management of care and support services while delivering exceptional customer outcomes.

The role requires experience in managing teams in a challenging housing environment, strong communication, and ability to drive improvements through data and reports.

Qualifications

• Experience of managing a team within a supported housing environment.
• Ability to plan, prioritise and organise tasks to achieve results.
• Excellent communication, feedback, empowerment and motivation.
• Conflict resolution skills with confident decision-making.
• Experience reviewing and evaluating outcomes in support services.
• Competent IT skills including databases, reporting and data analysis.

Responsibilities

• Lead and manage the service to meet contractual requirements and deliver excellent customer outcomes.
• Meet Riverside performance targets and manage service budgets; monitor spend and report variances.
• Plan and deliver staff rosters, recruitment and induction; develop teams.
• Produce reports and ensure health, safety and regulatory compliance across the service.
• Engage with customers and stakeholders to drive continuous service improvements.
• Foster partnerships across Riverside and participate in wider initiatives.

Skills

Team leadership

Supported housing

Customer focus

Clear communication

Conflict resolution

Performance reviews

IT & data analysis

Job description

Riverside Group is seeking a Service Manager to lead a supported housing service from Westminster. You will provide motivational leadership to a diverse team, ensuring safe operational management of care and support services while delivering exceptional customer outcomes.

The role requires experience in managing teams in a challenging housing environment, strong communication, and ability to drive improvements through data and reports.