Service Manager – Supported Housing & Care

Riverside; City of Westminster; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Learning & development

Benefits package

Guaranteed interviews for disabled job

Diversity and inclusion initiatives

Job summary

Riverside is a housing association delivering supported housing and care services across the UK. We are looking for a Service Manager to provide inspirational leadership, oversee safe operational management, and ensure our services keep customers at the heart of everything we do.

You will line-manage a team, recruit and rota colleagues, monitor performance against contracts, and use data to drive continuous service improvements.

Qualifications

• Experience of managing a team within a supported housing environment
• Ability to plan, prioritise and organise tasks to achieve results
• Strong communication and feedback skills to empower teams
• Experience reviewing and evaluating outcomes in service delivery

Responsibilities

• Lead and engage a team in a safe, open environment
• Set expectations and performance targets for the team
• Conduct regular one-to-ones and six-month performance reviews
• Plan and manage staff rotas to cover shifts
• Ensure contractual service delivery and drive improvements

Skills

Team leadership

People management

Communication skills

IT literacy

Data reporting

Tools

MS Excel

CRM/database software

Job description

Riverside is a housing association delivering supported housing and care services across the UK. We are looking for a Service Manager to provide inspirational leadership, oversee safe operational management, and ensure our services keep customers at the heart of everything we do.

You will line-manage a team, recruit and rota colleagues, monitor performance against contracts, and use data to drive continuous service improvements.