National Head of Housing & Support Operations

Baird And Co Recruitment Ltd; Greater London; Hybrid; GBP 86,000 - 105,000; Full time

Benefits offered by this job

Salary: £95,660.26 p.a.

Hybrid working model

25 days holiday + bank holidays

Pension scheme with employer/employee

Executive leadership role

Job summary

Riverside is seeking an inspirational, high-performing Assistant Director of Operations (Housing and Support) on a permanent basis. The role is hybrid and nationwide, with responsibility for a national team of senior operating managers across supported housing, retirement living, and community outreach services.

You will lead an integration programme across Care & Support, drive financial viability, and shape long‑term service models with safeguarding and tenancy governance at the core.

Qualifications

• Senior operational leadership in social housing, care and support.
• Experience managing multiple complex budgets and improving margins.
• Deep expertise in housing management, lettings, income collection.
• Proven ability to lead large multi-disciplinary teams across regions.
• Experience driving organisational change and service integration.
• Willingness to participate in 24/7 on-call rota and travel.

Responsibilities

• Lead and inspire a national team of senior operating managers across housing and community services.
• Execute the operational integration plan for Care & Support services.
• Drive financial viability by maximising income and controlling budgets.
• Oversee housing management functions including allocations, lettings and arrears.
• Embed resident feedback into service design and priorities.
• Provide executive oversight for safeguarding and health and safety.
• Collaborate with BD to identify new contracts and growth opportunities.
• Produce executive briefings for Committees and Board.

Skills

Senior leadership

People management

Budget management

Service integration

Housing management

Job description

Riverside is seeking an inspirational, high-performing Assistant Director of Operations (Housing and Support) on a permanent basis. The role is hybrid and nationwide, with responsibility for a national team of senior operating managers across supported housing, retirement living, and community outreach services.

You will lead an integration programme across Care & Support, drive financial viability, and shape long‑term service models with safeguarding and tenancy governance at the core.