Impactful Service Manager - Housing & Care Leadership

The Riverside Group Limited; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

The Riverside Group Limited is seeking a Service Manager to lead one of its supported housing services. You will inspire and manage a team, ensuring safe, high-quality delivery of care and support to vulnerable customers.

Key responsibilities include planning, prioritising, reporting, and driving service improvements, with strong IT and data analysis skills to monitor outcomes and deliver exceptional customer service.

Qualifications

• Experience of managing a team within a supported housing environment.
• Ability to plan, prioritise, and organise tasks to achieve results.
• Strong listening and communication skills; ability to encourage feedback and reflection.
• Conflict resolution skills and decisive, consistent decision-making.
• Experience reviewing, monitoring and evaluating outcomes in service delivery.
• Competent IT skills including using databases, producing reports, and analysing outcomes data.

Responsibilities

• Provide motivational leadership to empower the team and deliver outstanding service.
• Oversee safe operational management of care and support services.
• Work within a supported housing environment to support vulnerable customers.
• Review and monitor service outcomes to drive improvements.
• Collaborate with colleagues to ensure high-quality housing services.

Skills

Team management

Supported housing

Planning & prioritising

Communication

Conflict resolution

Outcomes monitoring

IT skills

Data analysis

Tools

Databases

Job description

The Riverside Group Limited is seeking a Service Manager to lead one of its supported housing services. You will inspire and manage a team, ensuring safe, high-quality delivery of care and support to vulnerable customers.

Key responsibilities include planning, prioritising, reporting, and driving service improvements, with strong IT and data analysis skills to monitor outcomes and deliver exceptional customer service.