Service Manager

The Riverside Group Limited; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

The Riverside Group Limited is seeking a Service Manager to lead one of its supported housing services. You will inspire and manage a team, ensuring safe, high-quality delivery of care and support to vulnerable customers.

Key responsibilities include planning, prioritising, reporting, and driving service improvements, with strong IT and data analysis skills to monitor outcomes and deliver exceptional customer service.

Qualifications

• Experience of managing a team within a supported housing environment.
• Ability to plan, prioritise, and organise tasks to achieve results.
• Strong listening and communication skills; ability to encourage feedback and reflection.
• Conflict resolution skills and decisive, consistent decision-making.
• Experience reviewing, monitoring and evaluating outcomes in service delivery.
• Competent IT skills including using databases, producing reports, and analysing outcomes data.

Responsibilities

• Provide motivational leadership to empower the team and deliver outstanding service.
• Oversee safe operational management of care and support services.
• Work within a supported housing environment to support vulnerable customers.
• Review and monitor service outcomes to drive improvements.
• Collaborate with colleagues to ensure high-quality housing services.

Skills

Team management

Supported housing

Planning & prioritising

Communication

Conflict resolution

Outcomes monitoring

IT skills

Data analysis

Tools

Databases

Job description

At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Service Manager You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers

• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results

• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements

• Have conflict resolution skills and be confident and consistent when making decisions

• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services

• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

  We're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

• We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy:

• Competitive pay & generous pension

• 25 days holidays plus bank holidays

• Investment in your learning, personal development and technology

• A wide range of benefits

Diversity and Inclusion at Riverside: We are inclusive.

At Riverside, we value diversity in all its forms.

We foster a workplace where all individuals are respected, empowered, and heard.

Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.

If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme.

If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.