Service Manager - Repairs

The Guinness Partnership; Crewe by Farndon; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

The Guinness Partnership in Crewe is seeking an experienced Service Manager to lead the Repairs and Maintenance team within the Guinness Property Team. This permanent role is 40 hours per week, 8am–7pm, Monday to Friday, with Saturday morning rota.

We operate a hybrid model blending office, on-site and home working to deliver a high quality responsive repairs service across our housing stock in Crewe and surrounding areas.

Qualifications

• Trade NVQ Level 3 or equivalent required.
• NVQ III First Line Management desirable or equivalent.
• Experience in social housing repairs and safety legislation preferred.

Responsibilities

• Lead area-based operational team delivering quality responsive repairs.
• Manage and support the repairs/maintenance delivery to tenants.
• Oversee subcontractor relationships and performance.
• Champion customer-focused service and compliance with safety standards.

Skills

Building knowledge

Team leadership

Sub-contractor management

Customer focused repairs

Communications

Education

Trade NVQ Level 3

NVQ III First Line Management

Job description

About the role

Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team in Crewe. This is a permanent role, working 40 hours per week covering the hours between 8am – 7pm Monday – Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis.

Job Description

Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team in Crewe. This is a permanent role, working 40 hours per week covering the hours between 8am – 7pm Monday – Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis.

We currently operate a hybrid working model that blends office, on-site and home working.

The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.

What We Are Looking For

You will not only have experience of managing, leading and developing operational teams, along with up-to-date knowledge of building construction, social housing repairs and safety legislation. You will also bring hands‑on experience in a trade, supported by the relevant NVQ or City & Guilds qualifications.

You will also be able to demonstrate these essential skills:

• Up to date knowledge of building construction, maintenance, repairs and safety legislation.
• Experience of leading, managing, developing and motivating teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Knowledge and experience of sub‑contractor management.
• Experience of successfully delivering an excellent customer focussed repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.
• Ability to manage and performance manage operational teams.
• Demonstrate the Guinness Behaviours.

Desirable Skills

• Experience of working as part of a management team delivering front line services.
• Excellent organisational and time management skills.

Essential Qualifications

• Relevant Technical qualification – trade NVQ level 3 or equivalent.
• NVQ III First Line Management.

Desirable Qualifications

• Site Management Safety (SMSTS).

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in‑house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid‑response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.