Service Manager – Norfolk Home Library Service

Hibob Inc.; Norwich; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Holiday entitlement (pro rata)

Volunteer leave (paid)

Pension scheme

Sick pay after probation

Training and development

Employee assistance

Job summary

Royal Voluntary Service is seeking a Service Manager to oversee the Norfolk Home Library Service, coordinating volunteers, libraries and customers to deliver a person-centred service. The role includes recruitment, training and supporting volunteers while ensuring compliance with policies and achieving performance targets.

Role is home based with travel across the Norfolk area, 21 hours per week over three days, and requires a Full UK driving licence and access to a vehicle.

Qualifications

• Experience recruiting and training volunteers.
• Knowledge of safeguarding, health & safety, data protection and safeguarding requirements.
• Experience in budgeting and managing resources.

Responsibilities

• Lead, recruit, train and support volunteers, providing supervision and development.
• Coordinate volunteer activities, rotas and meetings for a positive volunteer experience.
• Manage the service to meet KPIs and funding requirements; monitor budgets and report performance.
• Build relationships with Norfolk libraries, commissioners and other stakeholders.

Skills

People management

Volunteer coordination

Budget management

Stakeholder relations

Communication

Leadership

Education

GCSE Maths and English (A-C)

Job description

Royal Voluntary Service is seeking a Service Manager to oversee the Norfolk Home Library Service, coordinating volunteers, libraries and customers to deliver a person-centred service. The role includes recruitment, training and supporting volunteers while ensuring compliance with policies and achieving performance targets.

Role is home based with travel across the Norfolk area, 21 hours per week over three days, and requires a Full UK driving licence and access to a vehicle.