Service Manager With The Scottish Borders Area

Royal Voluntary Service; Hawick; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Volunteer leave

Sick pay

Death in Service

Family leave schemes

Discounts & cashback

24-hour doctor line

Counselling sessions

Training & development

Flexible working

Career progression

Job summary

Royal Voluntary Service is seeking a Service Manager for the Scottish Borders to lead the Dementia Support Service. The role covers four weekly groups and one monthly group across Eyemouth, Hawick, Galashiels and Jedburgh, with travel within the Scottish Borders.

You will recruit, train and manage staff and volunteers, oversee referrals, and ensure delivery aligns with funding agreements and the charity’s policies. The role includes staff development and performance targets.

Qualifications

• GCSE Maths and English grade A-C or Scottish Higher qualification in English.
• Knowledge/experience of dementia.
• Understanding of the value of group activities for people living with dementia.

Responsibilities

• Plan activities and resources in advance, considering stages, requirements and timescales.
• Produce creative ideas and solutions, exploring new ways of working.
• Deliver objectives on time with a methodical approach.
• Communicate confidently with groups and individuals, writing clearly for the audience.
• Work collaboratively with others, supporting volunteers and staff.
• Support the volunteer experience and engage volunteers effectively.
• Ensure meals follow Food Safety processes and registration guidelines.
• Promote equality, diversity and inclusion in all activities.

Skills

Driving licence

Organisation

Communication

IT systems

Education

GCSE English & Maths A-C or Scottish Higher English

Job description

Service Manager with the Scottish Borders Area Royal Voluntary Service Hawick

Royal Voluntary Service has an opportunity available for a Service Manager to join our team. You will join us on a permanent, full-time basis and in return, you will receive a competitive salary of £14.69 per hour (FTE £26,749 per annum).

About the Service Manager role:

The Service Manager has overall responsibility for the safe and effective delivery of the Dementia Support Service across the Scottish Borders, including regular travel and hands‑on delivery of activity and support groups for people living with dementia and their carers. The service currently operates four weekly groups and one monthly group across locations including Eyemouth, Hawick, Galashiels and Jedburgh, with a new monthly group to be established in an area where there is identified demand. You will manage staff, recruit, train and support volunteers, process referrals, build relationships with key local stakeholders and ensure the service is delivered in line with funding agreements, RVS policies and processes. You will also support the continued development of the service and work towards agreed performance targets in line with Royal Voluntary Service’s vision and core values.

Location

Home based with regular travel within the Scottish Borders area.

Hours

35 hours per week, Monday - Friday.

What you'll bring as our Service Manager:

What you’ll bring is the ability to set up, coordinate and facilitate weekly Support Groups and/or Activity Groups for people living with dementia and their carers, ensuring activities are engaging, inclusive and delivered with clear outcomes. You will develop and deliver a range of activities that respond to the interests and wishes of attendees, which may include Cognitive Stimulation Therapy, Move It or Lose It, drop‑in advice and activity sessions, and carer support. You will build and maintain positive relationships with key local stakeholders to raise awareness of and promote our group provision. You will have strong people management skills, including line managing staff and recruiting, coordinating and supporting volunteers to ensure the effective running of the groups. You will also ensure that appropriate Food Safety processes and registration guidelines are followed in relation to meals provided at each group.

Job Requirements

Please note to be considered for this position you will need a Full UK driving licence and access to own vehicle with Business use insurance and/or the ability to travel across a defined geographical area.

Knowledge

• GCSE Maths and English grade A-C or Scottish Higher qualification in English.
• A knowledge and/or experience of dementia
• An understanding of the value of group activities for people living with dementia

Skills

• Good organisation and facilitation skills
• Good communication and listening skills
• Ability to proficiently use standard IT systems

Experience

• Experience of networking with key stakeholders
• Experience of delivering activities within a group setting
• Experience of managing a budget and allocating resources effectively

Job Responsibilities

• Planning and Organising: Plan activities and resources in advance, taking key stages, requirements and timescales into account, and monitor progress to ensure effective delivery.
• Creativity: Produce creative and original ideas and solutions, exploring new ways of working and considering alternative options.
• Delivers Objectives: Consistently deliver objectives and meet deadlines, taking a thorough and methodical approach and seeing tasks through to completion.
• Written and Oral Communication: Communicate confidently with groups and individuals and write clearly and concisely, using appropriate language and style for the audience.
• Team Working: Work collaboratively with others, providing support and being willing to cooperate and compromise to achieve shared objectives.
• Enable Volunteers: Take responsibility for supporting the volunteer experience, working with the Volunteering Team and implementing improvements to enhance volunteer engagement.
• Service Delivery Focused: Identify and respond to individual needs, delivering a professional, high‑quality service while keeping people safe from harm.
• Equality, Diversity & Inclusion: Promote equality, diversity and inclusion by treating everyone fairly, with dignity and respect, and valuing individual difference.

Job Benefits

• Salary of £14.69 per hour (FTE £26,749 per annum).
• Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
• Ten weeks’ company sick pay following successful completion of probation
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face‑to‑face counselling sessions included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

Please note that you will be subject to a PVG check if you are successful being offer the role of Service Manager.

The closing date for this role is 21 September 2026.

Other organisations may call this role Deputy Community Manager, Activity Manager, Deputy Community Engagement Manager, or Deputy Events Manager.