Service Manager - Mental Health Service

Nouvita Ltd; Luton; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Up to 33 days annual leave

Comprehensive in-house training

Pension scheme

Cycle to Work Scheme

Employee Assistance Programme

Birthday leave after one year

Refer a Friend bonus scheme

Discounts via HCPA Academy

Welcome Bonus

Job summary

Nouvita Healthcare is seeking an inspiring, hands-on Registered Home Manager to lead our service in [location]. This is your chance to take ownership, shape its culture and make a real, lasting difference to the lives of adults living with mental health needs.

The role demands strong leadership and governance with a clear focus on recovery, dignity and independence for residents. You will manage people, budgets, care plans and collaborate with health professionals to deliver high-quality care.

Qualifications

• Level 5 Diploma in Leadership and Management for Adult Care (or equivalent) required or willingness to complete.
• Proven experience managing a team in health or social care.
• Experience with adults with mental health needs.
• Strong knowledge of CQC regulations and fundamental standards.
• Excellent communication with residents, staff, families and professionals.
• Good organisation and ability to manage competing priorities.

Responsibilities

• Lead, motivate and develop the staff team to foster a positive culture.
• Oversee recruitment, induction, supervision, appraisals and training.
• Manage rotas and staffing to ensure safe, consistent cover and minimise agency use.
• Act as CQC Registered Manager and ensure compliance with regulations.
• Oversee safeguarding, incident management and lessons learned.
• Ensure care plans and risk assessments are person-centred and reviewed.
• Manage the service budget and allocate resources effectively.
• Maintain occupancy by building relationships with commissioners and referrers.
• Collaborate with managers to share best practice across Nouvita.

Skills

Leadership

Staff development

Communication

Organisational skills

Education

Level 5 Diploma in Leadership and Management for Adult Care

Job description

Are you an experienced care leader who believes a care home should feel like a home? Do you want to run a service where recovery, dignity and independence are at the heart of everything you do? If so, we'd love to hear from you. Nouvita Healthcare is looking for an inspiring, hands-on Registered Home Manager to lead our [service name] in [location]. This is a chance to take ownership of a service, shape its culture and make a real, lasting difference to the lives of adults living with mental health needs.

Salary: £46,800 + Welcome Bonus + Benefits.

Hours per week: 40.

Location: Hertfordshire, Cambridgeshire, Surrey, Bedfordshire.

Leadership and people

• Lead, motivate and develop the staff team, creating a positive, open and accountable culture.
• Oversee recruitment, induction, supervision, appraisals and training so the team has the right skills and support.
• Manage rotas and staffing levels to ensure safe, consistent cover and minimise agency use.
• Address performance and conduct issues fairly and promptly, with support from HR.

Quality, safety and compliance

• Act as the CQC Registered Manager and ensure the service meets the Health and Social Care Act 2008 (Regulated Activities) Regulations and the fundamental standards.
• Maintain up-to-date knowledge of relevant legislation, including the Mental Health Act, Mental Capacity Act and DoLS, and safeguarding requirements.
• Lead on safeguarding, incident management, notifications and lessons learned.
• Ensure care plans, risk assessments and records are person-centered, accurate and regularly reviewed.
• Oversee safe medication management, health and safety, infection control and the upkeep of the environment.
• Carry out regular audits and drive continuous improvement, preparing the service for inspection.

Care and recovery

• Ensure residents receive personalised, recovery-focused support that promotes independence, wellbeing and social inclusion.
• Make sure meaningful therapeutic and community-based activities are planned and delivered.
• Work closely with residents, families, care coordinators, community mental health teams and other professionals.

Business and growth

• Manage the service budget, control expenditure and allocate resources effectively.
• Maintain occupancy by building strong relationships with commissioners and referrers and promoting the service.
• Manage referrals and assessments, ensuring new residents are well matched to the service.
• Work collaboratively with other managers and the senior team to deliver projects and share good practice across Nouvita.

Essential

• Level 5 Diploma in Leadership and Management for Adult Care (or equivalent), or a willingness to complete it within an agreed timeframe.
• Proven experience managing a team in a health or social care setting.
• Experience of working with adults with mental health needs.
• Strong working knowledge of CQC regulations and the fundamental standards.
• Excellent communication skills, with the confidence to work with residents, staff, families and external professionals.
• Good organisational skills and the ability to manage competing priorities.

Desirable

• Previous experience as a CQC Registered Manager or Deputy Manager of a care home.
• A professional qualification in nursing (RMN/RGN), social work or occupational therapy.
• Experience of budget management and maintaining occupancy.

Benefits

• Up to 33 days' annual leave (including bank holidays)
• Comprehensive in-house training and development
• Workplace Nursery Scheme
• Cash Back Medical Plan
• Pension scheme
• Cycle to Work Scheme
• Exclusive high street discounts via HCPA Academy
• Refer a Friend bonus scheme
• Employee Assistance Programme for 24/7 support
• Birthday leave after one year with us

This post is subject to an enhanced DBS check, satisfactory references and right-to-work checks, in line with Safer Recruitment and CQC requirements.