Service Manager - Mental Health Service

Nouvita; Luton; On-site; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Welcome bonus £3,000

33 days annual leave

In-house training and development

Pension scheme

Cycle to Work Scheme

Exclusive discounts

Refer a Friend bonus

Employee Assistance Programme

Birthday leave after one year

Job summary

Nouvita Healthcare Ltd. is seeking an experienced Registered Home Manager for our mental health residential service in the UK.

You will be responsible for the overall running of the home, register with the CQC, and lead a dedicated team to deliver safe, person-centred, recovery-focused care for residents. You will manage staffing, budgets, compliance, and relationships with commissioners while driving continuous improvement and occupancy.

Qualifications

• Level 5 Diploma in Leadership and Management for Adult Care (or equivalent), or willing to complete within an agreed timeframe.
• Proven experience managing a team in a health or social care setting.
• Experience of working with adults with mental health needs.
• Strong working knowledge of CQC regulations and the fundamental standards.
• Excellent communication skills, with the confidence to work with residents, staff, families and external professionals.
• Good organisational skills and the ability to manage competing priorities.

Responsibilities

• Lead, motivate and develop the staff team, creating a positive, open and accountable culture.
• Oversee recruitment, induction, supervision, appraisals and training so the team has the right skills and support.
• Manage rotas and staffing levels to ensure safe, consistent cover and minimise agency use.
• Address performance and conduct issues fairly and promptly, with support from HR.
• Act as the CQC Registered Manager and ensure the service meets regulations and standards.
• Maintain up-to-date knowledge of legislation including Mental Health Act, Mental Capacity Act and safeguarding.

Skills

Communication skills

Organisational skills

Team leadership

Mental health care experience

CQC regulations knowledge

Education

Level 5 Diploma in Leadership and Management for Adult Care

Job description

About The Role

Mental Health Residential Service

£3,000 Welcome Bonus!!!

Are you an experienced care leader who believes a care home should feel like a home? Do you want to run a service where recovery, dignity and independence are at the heart of everything you do? If so, we'd love to hear from you.

Nouvita Healthcare is looking for an inspiring, hands‑on Registered Home Manager to lead our [service name] in [location]. This is a chance to take ownership of a service, shape its culture and make a real, lasting difference to the lives of adults living with mental health needs.

What you will be doing:

As Registered Home Manager, you will be responsible for the overall running of the home and will register with the Care Quality Commission (CQC) as the service's Registered Manager. You will lead a dedicated team to deliver safe, person‑centred, recovery‑focused care, ensuring every resident lives in a clean, comfortable and secure environment and receives support tailored to their goals.

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You will be the face of the service for residents, families, commissioners and professionals, and you will play a key part in its growth and future development.

Leadership and people

• Lead, motivate and develop the staff team, creating a positive, open and accountable culture.
• Oversee recruitment, induction, supervision, appraisals and training so the team has the right skills and support.
• Manage rotas and staffing levels to ensure safe, consistent cover and minimise agency use.
• Address performance and conduct issues fairly and promptly, with support from HR.

Quality, safety and compliance

• Act as the CQC Registered Manager and ensure the service meets the Health and Social Care Act 2008 (Regulated Activities) Regulations and the fundamental standards.
• Maintain up‑to‑date knowledge of relevant legislation, including the Mental Health Act, Mental Capacity Act and DoLS, and safeguarding requirements.
• Lead on safeguarding, incident management, notifications and lessons learned.
• Ensure care plans, risk assessments and records are person‑centred, accurate and regularly reviewed.
• Oversee safe medication management, health and safety, infection control and the upkeep of the environment.
• Carry out regular audits and drive continuous improvement, preparing the service for inspection.

Care and recovery

• Ensure residents receive personalised, recovery‑focused support that promotes independence, wellbeing and social inclusion.
• Make sure meaningful therapeutic and community‑based activities are planned and delivered.
• Work closely with residents, families, care coordinators, community mental health teams and other professionals.

Business and growth

• Manage the service budget, control expenditure and allocate resources effectively.
• Maintain occupancy by building strong relationships with commissioners and referrers and promoting the service.
• Manage referrals and assessments, ensuring new residents are well matched to the service.
• Work collaboratively with other managers and the senior team to deliver projects and share good practice across Nouvita.

Skills and Experience

Essential

• Level 5 Diploma in Leadership and Management for Adult Care (or equivalent), or a willingness to complete it within an agreed timeframe.
• Proven experience managing a team in a health or social care setting.
• Experience of working with adults with mental health needs.
• Strong working knowledge of CQC regulations and the fundamental standards.
• Excellent communication skills, with the confidence to work with residents, staff, families and external professionals.
• Good organisational skills and the ability to manage competing priorities.

Desirable

• Previous experience as a CQC Registered Manager or Deputy Manager of a care home.
• A professional qualification in nursing (RMN/RGN), social work or occupational therapy.
• Experience of budget management and maintaining occupancy.

What we can offer you:

• £3,000 welcome bonus
• Up to 33 days’ annual leave (including bank holidays)
• Comprehensive in‑house training and development
• Workplace Nursery Scheme
• Cash Back Medical Plan
• Pension scheme
• Cycle to Work Scheme
• Exclusive high street discounts via HCPA Academy
• Refer a Friend bonus scheme
• Employee Assistance Programme for 24/7 support
• Birthday leave after one year with us

This post is subject to an enhanced DBS check, satisfactory references and right-to-work checks, in line with Safer Recruitment and CQC requirements.

Nouvita is an equal opportunities employer and welcomes applications from all suitably experienced candidates.

About Us

Nouvita Healthcare is an established provider of specialist health and social care services across Hertfordshire, Cambridgeshire, Surrey and Bedfordshire. We are dedicated to delivering high‑quality, patient‑centred mental health support and therapeutic services in hospital, residential and now in outpatient settings. Our focus is on empowering recovery and improving outcomes through effective, compassionate care. At Nouvita, we value continuous improvement and foster an environment where all staff have a voice and can develop their careers.

We are committed to:

Delivering high‑quality mental health services

Maintaining excellent clinical governance and patient outcomes

Supporting staff development and wellbeing

Promoting equality, inclusion, and diversity in everything we do

Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to: [e-mail]