Florfield & Forest Haven multi-site Service Manager

Salutem Care & Education; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Employee assistance program

Free Online GP access

Health Cash Plan

Cancer Cover

Menopause support

Flexible pay with Wagestream

Gym discounts

Cycle to Work scheme

Job summary

Salutem Care and Education is seeking an experienced Service Manager to lead two specialist care homes, delivering person-centred care for adults with complex needs. You will oversee safeguarding, budgets, quality assurance, and team performance to drive excellent CQC outcomes and staff engagement.

The role demands strong leadership, integrity, and a deep commitment to continuous improvement within high-quality, compassionate care environments.

Qualifications

• Level 5 Diploma in Leadership for Health & Social Care (or willingness to achieve within agreed timescales).
• Experience as a Registered Manager or Deputy Manager within adult social care.
• Experience supporting adults with learning disabilities, physical disabilities, and mental health needs.
• Strong knowledge of CQC standards, safeguarding, MCA, risk management, medication management, and person-centred care.
• Experience leading teams, managing budgets, quality assurance systems, and preparing for CQC inspections.
• Has a strong background in Positive Behaviour Support (PBS).
• Understands the lived experience of people with autism and can champion neurodiversity.
• Has diploma level 4 or 5 and at least 3 years experience as a service manager.
• Inspires and develops teams to deliver exceptional care.
• Leads with integrity, compassion, and professionalism.
• Can drive continuous improvement and maintain excellent quality standards
• Strong leadership and decision-making abilities.
• Excellent communication and organisational skills.
• Ability to motivate and develop teams.
• Effective problem-solving and report-writing skills.
• IT literate and able to manage change positively.
• Compassionate, professional, and resilient.
• Committed to delivering high-quality, person-centred services.
• Strong integrity, accountability, and ethical values.
• Flexible approach with the ability to work under pressure and drive continuous improvement.

Responsibilities

• Lead two specialist care homes with person-centred care.
• Maintain a Good or Outstanding CQC rating.
• Ensure safeguarding and quality assurance across services.
• Drive staff engagement, compliance, and retention.
• Deliver services within budgets and performance targets.
• Lead continuous improvement and report-writing activities.

Skills

Leadership

CQC knowledge

Safeguarding

PBS

Budgeting

Team development

Communication

Report writing

IT literacy

Change management

Decision making

Problem solving

Integrity

Compassion

Ethical values

Education

Level 5 Diploma in Leadership for Health & Social Care (Leadership & Social Care)

Diploma Level 4 or 5

Job description

Service Manager - Transform Lives Every Day

At Salutem Care and Education, we believe everyone deserves the opportunity to live the life they choose.

As one of the UK's leading providers of specialist care, education, and support services, we deliver life-changing outcomes for children, young people, and adults across England and Wales. From residential care and supported living services to schools and colleges, our teams work every day to help individuals achieve their ambitions, maximise their independence, and realise their potential.

We are proud to be recognised as a Top Employer United Kingdom 2026 and one of the Top 10 Global Inspiring Workplaces 2026—a reflection of our commitment to creating an environment where people feel valued, supported, and empowered to thrive.

At the heart of our services are incredible people with autism, complex health needs, and unique strengths. We are looking for an experienced Service Manager to lead two specialist care homes where compassion, dignity, and person-centred support are at the centre of everything we do.

This is more than a management role. It is an opportunity to build positive cultures, empower teams, and help individuals achieve goals that matter to them.

About The Role

About You

• - Level 5 Diploma in Leadership for Health & Social Care (or willingness to achieve within agreed timescales).
• - Experience as a Registered Manager or Deputy Manager within adult social care.
• - Experience supporting adults with learning disabilities, physical disabilities, and mental health needs.
• - Strong knowledge of CQC standards, safeguarding, MCA, risk management, medication management, and person-centred care.
• - Experience leading teams, managing budgets, quality assurance systems, and preparing for CQC inspections.
• - Has a strong background in Positive Behaviour Support (PBS).
• - Understands the lived experience of people with autism and can champion neurodiversity.
• - Has experience supporting individuals with complex health needs.
• - Has diploma level 4 or 5 and at least 3 years experience as a service manager
• - Inspires and develops teams to deliver exceptional care.
• - Leads with integrity, compassion, and professionalism.
• - Can drive continuous improvement and maintain excellent quality standards
• - Strong leadership and decision-making abilities.
• - Excellent communication and organisational skills.
• - Ability to motivate and develop teams.
• - Effective problem-solving and report-writing skills.
• - IT literate and able to manage change positively.
• - Compassionate, professional, and resilient.
• - Committed to delivering high-quality, person-centred services.
• - Strong integrity, accountability, and ethical values.
• - Flexible approach with the ability to work under pressure and drive continuous improvement.

Success in this role will be demonstrated by:

• Maintaining a Good or Outstanding CQC rating.
• Effective safeguarding and quality assurance.
• High levels of staff engagement, compliance, and retention.
• Positive outcomes and feedback from people we support, families, and professionals.
• Delivering services within agreed budgets and performance targets.

This version is shorter, more engaging, and better suited to a job advertisement while retaining the key requirements.

Our Core Values:

• Supportive: Helping everyone reach their full potential.
• Ambitious: Striving for the best outcomes.
• Loyal: Prioritising our staff and the people we support.
• Unique: Innovating without compromising quality.
• Transparent: Fostering openness and mutual respect.
• Engaging: Partnering with everyone involved.

Why Choose Us?

• Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

Still not convinced?

• Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute.
• Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces.
• Proud to be a Disability Confident Committed employer.

Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.