Deputy Manager - Mental Health Service

Nouvita Healthcare Ltd.; Camberley; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Employer pension contribution

Fully funded DBS

Blue Light Card

Refer a Friend scheme (£1000)

Nursery Childcare Scheme

Free meals and hot drinks

Employee Assistance Programme

Birthday leave

Job summary

Nouvita Healthcare Ltd. in Camberley, Surrey, is seeking a Senior Support Worker stepping up to Deputy Manager to help shape a new residential mental health service from day one.

You will work closely with the Registered Manager to establish culture, values and practice that deliver person-centred care and positive outcomes. This is a ground-up role designed for an experienced leader who can build teams, embed safeguarding, and ensure high-quality care within a structured environment.

Qualifications

• Experience supporting individuals with complex mental health needs in residential or similar settings.
• Leadership, senior support worker, or supervisory experience within care environments.
• NVQ/QCF/RQF Level 3 in Health and Social Care.

Responsibilities

• Support the Registered Manager in operational leadership, including staffing, compliance, and quality assurance.
• Provide supervision, guidance and leadership to the care team.
• Ensure care is delivered in line with CQC regulations and Nouvita policies.
• Oversee the development and review of person-centred care and support plans.
• Act as deputy in the absence of the Registered Manager.
• Build and maintain relationships with service users and families.
• Contribute to recruitment and ongoing staff development.
• Support safe management of medication, risk assessments and safeguarding.
• Assist in preparing for and responding to CQC inspections and regulatory requirements.

Skills

Leadership

Communication

Organisational skills

Problem solving

Education

NVQ/QCF/RQF Level 3 in Health and Social Care

Job description

About The Role

Are you a Senior Support Worker ready to take the next step? Or a Deputy Manager looking for a service you can genuinely shape from day one?

We are seeking an experienced Senior Support Worker looking for a "step up", or an existing Deputy Manager, to join our new residential mental health service in Camberley, Surrey. This is an exciting opportunity to be part of something from the ground up, helping to shape the culture, values, and practice of a brand new service that will make a real difference to people's lives.

Working closely with the Registered Manager, you will play a key role in the day-to-day management of the service, ensuring the delivery of safe, effective, and person-centred care in a structured and therapeutic environment. You will support individuals with complex mental health needs, helping them to achieve positive outcomes on their recovery journey.

How often does the chance come along to build a service from scratch, rather than inherit one? As a new service, this role offers a unique opportunity to contribute to its establishment and development — influencing care practices, building a strong team, and helping to embed a positive culture from day one.

If you have the experience and the ambition, we would love to hear from you.

Key Responsibilities

• Support the Registered Manager in the operational leadership of the service, including staffing, compliance, and quality assurance
• Provide supervision, guidance, and leadership to the care team, fostering a supportive and high-performing environment
• Ensure care is delivered in line with CQC regulations, Nouvita's policies, and relevant legislation including the Mental Health Act and Mental Capacity Act
• Oversee the development and review of individual care and support plans, ensuring they are person-centred, outcome-focused, and regularly updated
• Act as deputy in the absence of the Registered Manager, taking responsibility for the smooth running of the service
• Build and maintain effective relationships with service users and their families
• Contribute to the recruitment, induction, and ongoing development of staff
• Support the safe management of medication, risk assessments, and safeguarding processes
• Assist in preparing for and responding to CQC inspections and regulatory requirements

About You

To be successful in this role, you will have:

• Experience supporting individuals with complex mental health needs, ideally within a residential, forensic, or similar specialist setting
• A strong understanding of mental health and substance misuse issues
• Previous leadership, senior support worker, team leader, or supervisory experience within a care environment
• Excellent communication, organisational, and problem-solving skills
• NVQ/QCF/RQF Level 3 in Health and Social Care
• A genuine commitment to promoting dignity, independence, recovery, and positive outcomes
• The willingness to undertake additional responsibilities
• A supportive and experienced management team
• Ongoing training and professional development opportunities
• Career progression within a growing organisation
• The opportunity to make a genuine difference to the lives of people living with complex mental health needs
• A friendly, highly skilled, and enthusiastic team environment

What We Can Offer You:

• Employer pension contribution
• Birthday leave following one year’s employment
• Involvement in shaping and improving a growing mental health service
• Cash back medical plan
• Fully funded DBS
• Blue Light Card (High street discounts with many major brands)
• Access to our ‘Refer a Friend’ scheme – earn up to £1000
• CQC-recognised training programme (including paid induction & up to 11 annual sessions)
• Career progression - many of our managers started as support workers
• Nursery Childcare Scheme
• Free Parking
• Free meals and hot drinks
• Supportive team environment
• Employee Assistance Programme
• Long Service Awards

About Us

Nouvita Healthcare is an established provider of specialist health and social care services across Hertfordshire, Cambridgeshire, Surrey and Bedfordshire. We are dedicated to delivering high-quality, patient-centred mental health support and therapeutic services in hospital, residential and now in outpatient settings. Our focus is on empowering recovery and improving outcomes through effective, compassionate care. At Nouvita, we value continuous improvement and foster an environment where all staff have a voice and can develop their careers.

We are committed to:

• Delivering high-quality mental health services
• Maintaining excellent clinical governance and patient outcomes
• Supporting staff development and wellbeing
• Promoting equality, inclusion, and diversity in everything we do

Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities.