Service Manager – Mental Health Lead

Prosperity Care & Wellbeing; Gloucester; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Induction and training

Vivup lifestyle savings

Free online counselling and GP

Discounted gym membership

Wellbeing support programmes

Free parking and flexible working

Career development opportunities

Enhanced DBS paid for

33 days holiday including bank holiday

Enhanced sick pay

Job summary

Prosperity Care & Wellbeing in Gloucestershire is seeking a Service Manager – Mental Health Lead to oversee daily delivery of our mental health supported living services for adults with complex needs. You will provide compassionate leadership to ensure safe, therapeutic, and recovery-focused care.

You will develop person-centred care and risk management plans, ensure CQC compliance, and collaborate with families, staff and external professionals to drive positive outcomes.

Qualifications

• Experience supporting individuals with mental health conditions.
• Strong understanding of mental health recovery and risk.
• Experience with trauma-informed approaches.
• Experience in risk assessments and care planning.
• Leadership and team development across multiple services.
• Knowledge of MCA, MHA, and CQC standards.
• Excellent communication and organizational skills with service users, families, and stakeholders.
• Full UK driving licence; willing to work across locations.
• Managerial qualification (desirable, not essential).
• Experience with dual/complex diagnoses incl. learning disabilities and autism (desirable).

Responsibilities

• Oversee day-to-day delivery of mental health supported living services.
• Provide compassionate leadership to ensure safe, therapeutic, and recovery-focused care.
• Develop and implement person-centred, evidence-based care and risk management plans.
• Ensure full CQC compliance and collaborate with staff, families and external professionals.

Skills

Mental health experience

Recovery & risk understanding

Trauma-informed approach

Risk assessments & care plans

Leadership & coaching

Legislation knowledge (MCA, MHA, CQC)

Communication & organization

Driving licence

Managerial qualification (desirable)

Dual/complex diagnoses experience (des

Job description

Service Manager – Mental Health Lead

Location: Gloucestershire

Contract: 40 hours per week

Shift Patterns: Mon – Sun 40 hours per week – alternative weekends

On Call: 1st in line and 1 week out of 5

Pay rate: £37,008

Lead with Purpose. Thrive with Us.

Are you ready to make a genuine difference in people’s lives while advancing your career with an award-winning organisation?

At Prosperity Care & Wellbeing, we’re passionate about delivering outstanding, person-centred care to vulnerable adults with complex needs. Our work changes lives - and we’re proud to be recognised for it:

What will the Service Manager role look like for you?

As a Service Manager, you will oversee the day-to-day delivery of our mental health supported living services, supporting individuals with complex mental health needs, including dual diagnosis (drug and alcohol use), suicidal ideation, and behaviours that challenge. You will provide strong, compassionate leadership to ensure services are safe, therapeutic, and recovery focused. You will support the development and implementation of person-centred, evidence-based care and risk management plans, ensuring full CQC compliance. Working closely with staff teams, families, and external professionals, you will promote effective communication and positive outcomes. Experience within mental health or dual-diagnosis services is highly desirable.

What we are looking for in a Service Manager

cliché – however we really are looking for people who care and that are truly committed to transforming lives, we believe the qualities of a great Leader is being empathetic, supportive, resilient, respectful, and courageous which is all the personal attributes you will need to succeed within this role.

Due to the nature of this role, you will need to have/be:

• Experience supporting individuals with mental health conditions
• Strong understanding of mental health recovery and risk
• Experience of working with a trauma informed approach.
• Risk management and care planning expertise, including developing risk assessments and support plans.
• Strong leadership and team development skills, capable of motivating and coaching staff across multiple services.
• Thorough knowledge of relevant legislation, including the Mental Capacity Act, Mental Health Act, and CQC standards.
• Excellent communication and organizational skills, building positive relationships with service users, families, and stakeholders while managing multiple priorities.
• Hold a full UK driving licence and able to work across locations as required.
• A recognised managerial qualification desirable not essential
• Experience of working with individuals with dual/complex diagnoses including learning disabilities and autism desirable not essential

What we offer?

• A thorough induction and ongoing training
• Access to Vivup for lifestyle savings, cycle-to-work, electronics scheme, and more
• Free online counselling and GP services
• Discounted gym membership (The Gym, Gloucester Quays)
• Wellbeing support programmes
• Free parking and flexible working options
• Career development opportunities
• Enhanced DBS check paid for by us
• 33 days holiday including bank holidays
• Enhanced Sick pay

Equal opportunities

Winners of Diversity and Inclusion Award 2023!

As an equal opportunities’ employer, we encourage applications from diverse individuals. We believe that diverse talent makes us stronger – we’re an accessible place to work. We're driven by inclusivity and celebrate individuality.

We are committed to safeguarding and promoting the welfare of adults with care and support needs and expect all staff and volunteers to share this commitment. This post is subject to a DBS check