Service Manager - Mental Health Lead

Prosperity Care & Wellbeing Ltd; Cheltenham; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Induction & training

Vivup lifestyle savings

Free online counselling & GP services

Discount gym membership

Wellbeing support programmes

Free parking & flexible working

Career development

Enhanced DBS paid

33 days holiday

Enhanced sick pay

Job summary

Prosperity Care & Wellbeing Ltd in Gloucestershire is seeking a Service Manager to lead daily delivery of mental health supported living services. You will oversee teams, ensure safety, therapeutic care, and recovery focus, and drive quality across locations.

The role requires experience in mental health, risk management, and leadership, with knowledge of relevant acts and standards. A managerial qualification is desirable and travel to multiple sites is expected.

Qualifications

• Experience supporting individuals with mental health conditions.
• Strong understanding of mental health recovery and risk.
• Experience with a trauma-informed approach.
• Risk management and care planning expertise.
• Strong leadership and team development skills.

Responsibilities

• Oversee day-to-day delivery of mental health supported living services.
• Provide strong, compassionate leadership to staff across multiple services.
• Ensure services are safe, therapeutic, and recovery focused with CQC compliance.
• Develop and implement risk assessments and person-centred care plans.

Skills

Mental health experience

Risk management

Leadership

Communication

Care planning

Legislation knowledge

Travel across locations

Dual/complex diagnoses knowledge

Education

Managerial qualification

Job description

Service Manager - Mental Health Lead

Location: Gloucestershire
Contract: 40 hours per week
Shift Patterns: Mon - Sun 40 hours per week - alternative weekends
On Call: 1st in line and 1 week out of 5
Pay rate: £37,008

Lead with Purpose. Thrive with Us.

Are you ready to make a genuine difference in people's lives while advancing your career with an award-winning organisation?

At Prosperity Care & Wellbeing, we're passionate about delivering outstanding, person-centred care to vulnerable adults with complex needs. Our work changes lives - and we're proud to be recognised for it:

What will the Service Manager role look like for you?

As a Service Manager, you will oversee the day-to-day delivery of our mental health supported living services, supporting individuals with complex mental health needs, including dual diagnosis (drug and alcohol use), suicidal ideation, and behaviours that challenge. You will provide strong, compassionate leadership to ensure services are safe, therapeutic, and recovery focused.

You will support the development and implementation of person-centred, evidence-based care and risk management plans, ensuring full CQC compliance. Working closely with staff teams, families, and external professionals, you will promote effective communication and positive outcomes. Experience within mental health or dual-diagnosis services is highly desirable.

What we are looking for in a Service Manager

cliché - however we really are looking for people who care and that are truly committed to transforming lives, we believe the qualities of a great Leader is being empathetic, supportive, resilient, respectful, and courageous which is all the personal attributes you will need to succeed within this role.

Due to the nature of this role, you will need to have/be:

• Experience supporting individuals with mental health conditions
• Strong understanding of mental health recovery and risk
• Experience of working with a trauma informed approach.
• Risk management and care planning expertise, including developing risk assessments and support plans.
• Strong leadership and team development skills, capable of motivating and coaching staff across multiple services.
• Thorough knowledge of relevant legislation, including the Mental Capacity Act, Mental Health Act, and CQC standards.
• Excellent communication and organizational skills, building positive relationships with service users, families, and stakeholders while managing multiple priorities.
• Hold a full UK driving licence and able to work across locations as required.
• A recognised managerial qualification desirable not essential
• Experience of working with individuals with dual/complex diagnoses including learning disabilities and autism desirable not essential

As well as the job satisfaction we hope you will experience; you will receive a competitive rate of pay and have access to a wide range of rewards and benefits.

• A thorough induction and ongoing training
• Access to Vivup for lifestyle savings, cycle-to-work, electronics scheme, and more
• Free online counselling and GP services
• Discounted gym membership (The Gym, Gloucester Quays)
• Wellbeing support programmes
• Free parking and flexible working options
• Career development opportunities
• Enhanced DBS check paid for by us
• 33 days holiday including bank holidays
• Enhanced Sick pay

Equal opportunities

Winners of Diversity and Inclusion Award 2023!

As an equal opportunities' employer, we encourage applications from diverse individuals. We believe that diverse talent makes us stronger - we're an accessible place to work. We're driven by inclusivity and celebrate individuality.

We are committed to safeguarding and promoting the welfare of adults with care and support needs and expect all staff and volunteers to share this commitment. This post is subject to a DBS check.

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