Service Manager

SIS Ltd; Manchester; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Management training

Occupational sick pay

33 days annual leave + bank holidays

Pension scheme

Job summary

SIS Ltd is recruiting a Service Manager for a Supported Living service in the Manchester area. You will oversee daily operations, coordinate referrals and assessments, and lead a team of Support Workers and Senior Support Workers to deliver person-centred care for adults with complex mental health needs.

You will ensure regulatory compliance with CQC standards, drive continuous improvement, and foster a positive, outcome-focused team culture aligned with organisational values.

Qualifications

• A Level 5 Diploma in Health and Social Care or higher/equivalent.
• A management qualification or willingness to work towards one.
• Previous supervisory or management experience in health and social care.
• Experience managing services supporting adults with complex needs or behaviours that may challenge.
• Strong understanding of person-centred care, mental health support, and recovery-focused practice.
• Knowledge of CQC requirements and regulatory compliance.
• Excellent communication, organisational, and leadership skills.

Responsibilities

• Oversee the daily operation of the service.
• Coordinate new referrals and assessments.
• Lead, motivate, and develop a team of Support Workers and Senior Support Workers with regular supervision and professional development.
• Ensure the service meets regulatory requirements and maintains CQC standards, delivering high-quality care.
• Promote a positive team culture, encourage best practice, and ensure alignment with organisational values, policies and procedures.

Skills

Communication skills

Leadership

Organisational skills

People management

Person-centred care

CQC knowledge

Recovery-focused practice

Mental health understanding

Education

Level 5 Diploma in Health and Social Care

Management qualification

Job description

Service Manager - Supported Living (Mental Health)

As Service Manager, you will oversee the daily operation of the service, ensuring that individuals receive high-quality, person-centred support tailored to their needs and aspirations. You will coordinate new referrals and assessments, working closely with multidisciplinary teams and external professionals to ensure smooth transitions into the service and appropriate support planning. You will lead, motivate, and develop a team of Support Workers and Senior Support Workers, providing clear guidance, regular supervision, and ongoing professional development. A key part of the role will be ensuring the service meets all relevant regulatory requirements, maintains compliance with Care Quality Commission (CQC) standards, and consistently delivers safe, effective, and high-quality care. You will also promote a positive team culture, encourage best practice, and ensure the service operates in line with organisational values, policies and procedures.

About the Service

Clyde House is a supported living accommodation in Stockport which supports the recovery of clients with complex mental health needs. This beautiful, Victorian building comprises of 12 rooms with shared facilities over 3 floors. It currently benefits from an extensive refurb.

Please note: This position is subject to an Enhanced DBS check, including a check against the relevant barred list where applicable.

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What you will need

• A Level 5 Diploma in Health and Social Care, or a higher or equivalent qualification.
• A management qualification, or a willingness to work towards one.
• Previous supervisory or management experience within the health and social care sector.
• Experience managing services supporting adults with complex needs or behaviours that may challenge.
• A strong understanding of person-centred care, mental health support, and recovery-focused practice.
• Knowledge of CQC requirements and the importance of maintaining high standards of care and regulatory compliance.
• Excellent communication, organisational, and leadership skills.

What We Offer

• Ongoing management training and development opportunities.
• Occupational sick pay.
• Enhanced annual leave entitlement of 33 days, plus bank holidays.
• An excellent pension scheme.