Service Manager: Lead Care Operations & Growth

Call-In Homecare Limited

Glasgow

Hybrid

GBP 42,000 - 54,000

Full time

4 days ago

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Job summary

Call-In Homecare Limited is seeking an experienced Service Manager to lead the local Glasgow branch, ensuring safe, effective and compassionate care delivery. You will oversee daily operations, support staff and maintain regulatory compliance while building strong relationships with clients, families and partners.

The role emphasises service leadership, staff development and efficient rota management to meet care needs.

Qualifications

Minimum SVQ Level 4 in Health & Social Care (or equivalent).
Proven experience in a care management or senior supervisory role.
Strong knowledge of care regulations, compliance and quality standards.
Excellent communication and people-management skills.
Ability to work full-time in our Glasgow office.

Responsibilities

Service leadership—managing day-to-day operations and ensuring high-quality care delivery.
Staff supervision—supporting, developing and mentoring care teams.
Compliance management—ensuring all regulatory, contractual and organisational standards are met.
Client relationship building—maintaining excellent communication with clients and families.
Scheduling oversight—ensuring rotas are efficient, fair and meet service needs.
Incident and risk management—responding to concerns and ensuring safe practice.
Partnership working—liaising with local authorities, health professionals and commissioning teams.