Service Manager

Call-In Homecare Limited; Glasgow; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Call-In Homecare Limited is seeking an experienced Service Manager to lead the local Glasgow branch, ensuring safe, effective and compassionate care delivery. You will oversee daily operations, support staff and maintain regulatory compliance while building strong relationships with clients, families and partners.

The role emphasises service leadership, staff development and efficient rota management to meet care needs.

Qualifications

• Minimum SVQ Level 4 in Health & Social Care (or equivalent).
• Proven experience in a care management or senior supervisory role.
• Strong knowledge of care regulations, compliance and quality standards.
• Excellent communication and people-management skills.
• Ability to work full-time in our Glasgow office.

Responsibilities

• Service leadership—managing day-to-day operations and ensuring high-quality care delivery.
• Staff supervision—supporting, developing and mentoring care teams.
• Compliance management—ensuring all regulatory, contractual and organisational standards are met.
• Client relationship building—maintaining excellent communication with clients and families.
• Scheduling oversight—ensuring rotas are efficient, fair and meet service needs.
• Incident and risk management—responding to concerns and ensuring safe practice.
• Partnership working—liaising with local authorities, health professionals and commissioning teams.

Skills

Care operations

Staff supervision

Compliance management

Client relationship

Scheduling oversight

Risk management

Partnership building

Education

SVQ Level 4 in Health & Social Care

Job description

Salary:Competitive, dependent on experience

Office Location:Positions in Glasgow, Edinburgh and Midlothian.

Qualification Requirement:Minimum SVQ Level 4 in Health & Social Care

About Call-In Homecare

Call-In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.

The Role

As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You’ll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.

Key responsibilities include:

• Service leadership— managing day-to-day operations and ensuring high-quality care delivery


• Staff supervision— supporting, developing and mentoring care teams


• Compliance management— ensuring all regulatory, contractual and organisational standards are met


• Client relationship building— maintaining excellent communication with clients and families


• Scheduling oversight— ensuring rotas are efficient, fair and meet service needs


• Incident and risk management— responding to concerns and ensuring safe practice


• Partnership working— liaising with local authorities, health professionals and commissioning teams

What We’re Looking For

You will be a confident, organised and compassionate leader with a strong understanding of care operations.

Minimum SVQ Level 4in Health & Social Care (or equivalent)

Proven experience in a care management or senior supervisory role

Strong knowledge of care regulations, compliance and quality standards

Excellent communication and people-management skills

Ability to work full-time in our Glasgow office.

A proactive, solutions-focused approach and commitment to delivering outstanding care

Why Join Call-In Homecare?

A stable, growing organisation with new contracts and long-term opportunities

Supportive leadership and a positive, collaborative team culture

Opportunities for professional development and progression

The chance to shape services and make a meaningful impact in your local community