Service Manager

Call-In Homecare Ltd; Dundee; On-site; GBP 32,000 - 42,000; Full time

Job summary

Call-In Homecare in Scotland is seeking an experienced Service Manager to lead a local branch, ensure safe, compassionate care delivery, and drive high standards of quality and regulatory compliance across the service.

You will supervise care teams, oversee day-to-day operations, manage rotas, build strong relationships with clients, families and external partners, and travel throughout Tayside to support continuous service improvement and growth.

Qualifications

• Minimum SVQ Level 4 in Health & Social Care (or equivalent).
• Proven experience in a care management or senior supervisory role.
• Strong knowledge of care regulations, compliance and quality standards.
• Excellent communication and people-management skills.
• Ability to work full-time and travel throughout the Tayside area.
• A proactive, solutions-focused approach and commitment to delivering outstanding care.
• Knowledge of Dundee, Angus, Perth and Kinross would be desirable.

Responsibilities

• Service leadership — managing day-to-day operations and ensuring high-quality care delivery.
• Staff supervision — supporting, developing and mentoring care teams.
• Compliance management — ensuring all regulatory, contractual and organisational standards are met.
• Client relationship building — maintaining excellent communication with clients and families.
• Scheduling oversight — ensuring rotas are efficient, fair and meet service needs.
• Incident and risk management — responding to concerns and ensuring safe practice.
• Partnership working — liaising with local authorities, health professionals and commissioning teams.

Skills

Communication

People management

Leadership

Care operations knowledge

Education

SVQ Level 4 in Health & Social Care

Job description

Salary:Competitive, dependent on experience

Location: Tayside, covering Dundee, Angus, Perth & Kinross

Qualification Requirement:Minimum SVQ Level 4 in Health & Social Care

About Call‑In Homecare

Call‑In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.

The Role

As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You’ll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.

Key responsibilities include:

• Service leadership— managing day‑to‑day operations and ensuring high‑quality care delivery
• Staff supervision— supporting, developing and mentoring care teams
• Compliance management— ensuring all regulatory, contractual and organisational standards are met
• Client relationship building— maintaining excellent communication with clients and families
• Scheduling oversight— ensuring rotas are efficient, fair and meet service needs
• Incident and risk management— responding to concerns and ensuring safe practice
• Partnership working— liaising with local authorities, health professionals and commissioning teams

What We’re Looking For

You will be a confident, organised and compassionate leader with a strong understanding of care operations.

• Minimum SVQ Level 4in Health & Social Care (or equivalent)
• Proven experience in a care management or senior supervisory role
• Strong knowledge of care regulations, compliance and quality standards
• Excellent communication and people‑management skills
• Ability to work full‑time and travel throughout the Tayside area.
• A proactive, solutions‑focused approach and commitment to delivering outstanding care
• Knowledge of Dundee, Angus, Perth and Kinross would be desirable

Why Join Call‑In Homecare?

• A stable, growing organisation with new contracts and long‑term opportunities
• Supportive leadership and a positive, collaborative team culture
• Opportunities for professional development and progression
• The chance to shape services and make a meaningful impact in your local community