Service Manager - General Surgery

NHS; York; On-site; GBP 31,000 - 38,000; Full time

Job summary

An exciting opportunity for a Service Manager within the Surgery Care Group at NHS, focusing on Upper GI and Colorectal services. The role involves managing operational issues and staff, ensuring quality patient care, and overseeing service delivery in York and Scarborough hospitals. Candidates should possess strong communication and problem-solving skills, and have relevant administrative experience.

Benefits

NHS Pension Scheme

27 days holiday rising to 33 days

Generous relocation package

Employee Assistance Programme

Learning and development opportunities

Qualifications

• 3 years of administrative experience with 1 year in staff management.
• Ability to manage sensitive situations effectively.
• Word Processing and Computer literacy to RSA3/NVQ3 Level.

Responsibilities

• Manage day-to-day operational issues for the directorate's services.
• Monitor patient pathways and ensure access targets are met.
• Line manage a team of secretarial and administrative staff.

Skills

Communication

Teamwork

Problem Solving

Delegation

Negotiation

Motivation

Education

GCSE Level English and Maths (C or above)

Degree Level or equivalent experience

Job description

Job Summary

An exciting opportunity has arisen for an enthusiastic and well motivated individual, to join the Surgery Care Group as a Service Manager for Upper GI and Colorectal. The post will be based at York Hospital, however, there may be a requirement to travel and work at Scarborough Hospital.

The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.

If you are a current NHS employee, please seek permission from your current line manager before applying for this post on a secondment basis.

Main duties of the job

The Successful Candidate Will Be Required To:

• Provide management support on a daily basis. The main focus of this is to manage day to day operational issues, to ensure smooth running of all the directorate's services.
• Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, junior doctor rotas, clinic templates, appointment systems and theatre scheduling.
• Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.
• To be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatient patients to enable the specialty to meet access targets.
  
  

You will be responsible for line managing of a team of secretarial and administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.

You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.

About Us

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider.
  
  

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Details

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

419-7220379-SM-SY

Job locations

York Hospital

Wigginton Road

York

YO31 8HE

Job Description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Job Description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Knowledge, training and experience

Essential

• Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
• Educated to Degree Level OR have equivalent experience
• Previous Administrative experience (3 years minimum), including a minimum of 1 year's Staff Management/ Supervisory experience
• Word Processing and Computer literacy skills to RSA3/NVQ3 Level
• Previous experience of dealing with sensitive and/or complex situations
  
  

Desirable

• ECDL
• Understanding of RTT 18- week pathway
• Experience of working within the NHS
  
  

Personal Attributes

Essential

• Self-discipline/motivated to function independently, but also able to motivate others
  
  

Skills

Essential

• Able to organise and prioritise both own workload and that of others as required
• Possess a range of developed communication skills
• Able to function effectively as part of a Team
• Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
• Ability to practice delegation, negotiation and motivation skills.
  
  

Desirable

• Experience of managing organisational change within a team e.g. restructures, changes to job requirements.
  
  

Person Specification

Knowledge, training and experience

Essential

• Able to organise and prioritise both own workload and that of others as required
• Possess a range of developed communication skills
• Able to function effectively as part of a Team
• Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
• Ability to practice delegation, negotiation and motivation skills.
  
  

Desirable

• Experience of managing organisational change within a team e.g. restructures, changes to job requirements.
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

Address

York Hospital

Wigginton Road

York

YO31 8HE

Employer's website

https://www.yorkhospitals.nhs.uk (Opens in a new tab)

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