Service Manager - General Surgery

York and Scarborough Teaching Hospitals NHS Foundation Trust; York; On-site; GBP 35,000 - 50,000; Full time

Job summary

Une opportunité passionnante se présente pour un individu enthousiaste et motivé de rejoindre le groupe de soins en chirurgie en tant que Manager de service pour Upper GI et Colorectal. Le poste, basé à l'hôpital de York, impliquera la gestion quotidienne des services, le développement d'horaires cliniques, et la supervision du personnel administratif, garantissant ainsi des services de qualité aux patients.

Benefits

Accès au régime de pension NHS

27 jours de congés, pouvant atteindre 33 jours

Pack de déménagement jusqu'à 30% du salaire

Options de congés payés et non payés

Soutien confidentiel via le Programme d'Aide aux Employés

NHS Car Lease et Cycle to Work

Opportunités d'apprentissage et de développement

Réductions sur divers services et produits

Qualifications

• Excellentes compétences en communication et travail d'équipe.
• Capacité à gérer et déléguer des tâches efficacement.
• Approche flexible et centrée sur le patient.

Responsibilities

• Fournir un soutien à la gestion quotidien, assurer le bon fonctionnement des services.
• Développer des horaires cliniques et systèmes de rendez-vous.
• Répondre aux plaintes des patients rapidement.

Skills

Communication

Équipe

Négociation

Flexibilité

Job description

An exciting opportunity has arisen for an enthusiastic and well-motivated individual to join the Surgery Care Group as a Service Manager for Upper GI and Colorectal. The post will be based at York Hospital, with potential travel and work at Scarborough Hospital.

The successful candidate requires excellent communication and team working skills, working closely with clinical and non-clinical staff to organise and prioritise workload. They must exercise sound judgement, practice delegation, negotiation, and motivation skills, and have a flexible, patient-centred approach.

Important: If you are a current NHS employee, please seek permission from your current line manager before applying for this post on a secondment basis.

The Successful Candidate Will Be Required To:

• Provide management support daily, ensuring smooth operation of all services.
• Assist in developing clinic/theatre timetables, rotas, appointment systems, and scheduling.
• Investigate and respond to patient complaints and concerns promptly, following Trust policy.
• Monitor patient pathways, activity, and waiting lists to meet access targets.

You will line manage secretarial and administrative staff, including recruitment, personal development reviews, disciplinary, grievance, sickness absence, and performance issues. You will ensure staff training and effective work allocation to meet service needs.

Our Benefits

• Access to NHS Pension Scheme with retirement benefits and dependants' pensions.
• 27 days holiday, rising to 33 days depending on NHS Trust service.
• Relocation package up to 30% of salary (capped at £18k) for hard-to-fill positions.
• Paid and unpaid leave options.
• Confidential support via Employee Assistance Programme.
• NHS Car Lease and Cycle to Work schemes.
• Learning and development opportunities.
• Discounts on various services and products.

For more information on benefits, visit the Trust's Staff Benefits pages. For further details or informal visits, contact:

Name: Amy O'Brien
Job Title: Operational Manager
Email: [e-mail]