Service Manager - Complex Needs - Worcester

Lifeways Group; Worcester; On-site; GBP 42,000 - 62,000; Full time

Job summary

Lifeways Group in Worcester is seeking an experienced Service Manager to lead services supporting adults with complex learning disabilities and complex needs. You will oversee day-to-day operations, ensuring high-quality, person-centred care and a supportive environment for people and staff.

You will develop teams, drive service improvement, ensure regulatory compliance, and build strong relationships with families, commissioners and professionals to enable independent, fulfilling lives.

Qualifications

• Has proven experience managing or leading services supporting adults with complex learning disabilities and complex needs.
• Has a strong understanding of person-centred support and positive behaviour support.
• Is confident leading, motivating and developing teams to deliver high-quality support.
• Has experience managing service quality, compliance and continuous improvement.
• Can build effective relationships with families, commissioners and other professionals.
• Is passionate about empowering people to live as independently and fulfilling a life as possible.

Responsibilities

• Day-to-day leadership and operational management of services.
• Lead and develop teams to deliver high-quality, person-centred support.
• Drive service improvement and maintain regulatory compliance.
• Collaborate with families, professionals and external stakeholders.

Skills

Complex learning disabilities

Person-centred support

Team leadership

Quality improvement

Relationship building

Empowering independence

Job description

At Lifeways, we’re passionate about making a real difference to people’s lives by supporting them to live independently, achieve their goals and lead fulfilling lives.

We are looking for an experienced and motivated Service Manager to join our team in Worcester, leading services supporting adults with complex needs and complex learning disabilities.

This is an exciting opportunity for a confident and compassionate leader who understands the complexities of supporting individuals with diverse and often highly specialised needs. You will play a key role in ensuring our services deliver high-quality, person-centred support, while creating an environment where both the people we support and our colleagues can thrive.

We invest in our people, offer opportunities for career development and provide a supportive environment where you can make a real difference.

Join Lifeways and make a difference every day.

Job Description

Location:

Worcester

Salary:

Competitive salary plus Service Manager Bonus Scheme

The Opportunity

As Service Manager, you will take responsibility for the day-to-day leadership and operational management of our services, ensuring the highest standards of care, support and quality.

You will lead and develop your teams, promote a positive and inclusive culture, and ensure the people we support receive personalised support that reflects their individual needs, aspirations and choices.

You will also be responsible for driving service improvement, maintaining regulatory compliance and working collaboratively with families, professionals and external stakeholders.

About You

• Has proven experience managing or leading services supporting adults with complex learning disabilities and complex needs.
• Has a strong understanding of person-centred support and positive behaviour support.
• Is confident leading, motivating and developing teams to deliver high-quality support.
• Has experience managing service quality, compliance and continuous improvement.
• Can build effective relationships with families, commissioners and other professionals.
• Is passionate about empowering people to live as independently and fulfilling a life as possible.

Why Join Lifeways?

At Lifeways, we recognise that our people are our greatest asset. We offer the opportunity to develop your career within a supportive organisation where your leadership can have a genuine and lasting impact.

If you are an experienced leader looking for your next challenge and want to make a difference within complex needs services, we would love to hear from you.