Service Manager - Complex Needs - Worcester

Lifeways; Worcester; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Service Manager Bonus Scheme

Job summary

Lifeways Worcester is seeking an experienced Service Manager to lead the day-to-day operations of services for adults with complex learning disabilities and needs. You will develop teams, drive continuous improvement and maintain high standards of person-centered care.

Join Lifeways to shape outcomes and support, collaborating with families, commissioners and professionals to deliver personalised support and a positive, inclusive culture in Worcester.

Qualifications

• Proven experience leading services for adults with complex learning disabilities and needs.
• Strong understanding of person-centred support and positive behaviour support.
• Ability to motivate and develop teams to deliver high-quality support.

Responsibilities

• Lead day-to-day leadership and operational management of services.
• Develop and support teams, fostering an inclusive culture.
• Drive service improvement and ensure regulatory compliance.
• Collaborate with families, commissioners and external professionals.

Skills

Leadership

People management

Complex needs

Person-centred care

Stakeholder liaison

Job description

At Lifeways, we’re passionate about making a real difference to people’s lives by supporting them to live independently, achieve their goals and lead fulfilling lives.

We are looking for an experienced and motivated Service Manager to join our team in Worcester, leading services supporting adults with complex needs and complex learning disabilities.

This is an exciting opportunity for a confident and compassionate leader who understands the complexities of supporting individuals with diverse and often highly specialised needs. You will play a key role in ensuring our services deliver high-quality, person-centred support, while creating an environment where both the people we support and our colleagues can thrive.

We invest in our people, offer opportunities for career development and provide a supportive environment where you can make a real difference.

Join Lifeways and make a difference every day.

Location: Worcester

Salary: Competitive salary plus Service Manager Bonus Scheme

The Opportunity

As Service Manager, you will take responsibility for the day-to-day leadership and operational management of our services, ensuring the highest standards of care, support and quality.

You will lead and develop your teams, promote a positive and inclusive culture, and ensure the people we support receive personalised support that reflects their individual needs, aspirations and choices.

You will also be responsible for driving service improvement, maintaining regulatory compliance and working collaboratively with families, professionals and external stakeholders.

About You

We are looking for someone who:

• Has proven experience managing or leading services supporting adults with complex learning disabilities and complex needs.
• Has a strong understanding of person-centred support and positive behaviour support.
• Is confident leading, motivating and developing teams to deliver high-quality support.
• Has experience managing service quality, compliance and continuous improvement.
• Can build effective relationships with families, commissioners and other professionals.
• Is passionate about empowering people to live as independently and fulfilling a life as possible.

Why Join Lifeways?

At Lifeways, we recognise that our people are our greatest asset. We offer the opportunity to develop your career within a supportive organisation where your leadership can have a genuine and lasting impact.

If you are an experienced leader looking for your next challenge and want to make a difference within complex needs services, we would love to hear from you.