Service Manager

Dick Lovett BMW Motorrad Bristol; West of England; Sur place; GBP 48 000 - 64 000; Plein temps

Résumé du poste

Dick Lovett is seeking a proactive Service Department Manager to lead our workshop and service advisors in the West of England. You will set priorities, manage bookings and workload while driving efficiency and profitability.

The role requires strong leadership, customer focus and a commitment to quality in a fast-paced environment. You will coach staff, maintain high service standards and build lasting relationships with customers.

Responsabilités

• Take ownership of daily operation and lead a team of service advisors, technicians and support colleagues by example.
• Oversee bookings, workshop loading and work in progress; help resolve operational challenges during busy periods.
• Drive workshop productivity, efficiency and profitability using KPIs and departmental budgets to identify opportunities and implement improvement plans while maintaining quality.
• Champion clear customer communication and high service standards, taking responsibility for resolving concerns and building lasting customer relationships.
• Coach and develop the team, set clear expectations and cultivate a culture of accountability, collaboration and pride.

Description du poste

The role

• Take ownership of the department’s daily operation, setting clear priorities and leading a team of service advisors, technicians and support colleagues by example.
• Stay close to the action: oversee bookings, workshop loading and work in progress, help resolve operational challenges and support the team during busy periods.
• Drive workshop productivity, efficiency and profitability, using KPIs and departmental budgets to identify opportunities and turn improvement plans into action without compromising quality.
• Champion clear customer communication and high service standards, taking responsibility for resolving concerns and building lasting customer relationships.
• Coach and develop your team, set clear expectations and build a culture of accountability, collaboration and pride, where everyone understands their contribution to moving the business forwards.