Service delivery manager

JorTech; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

JorTech in Leeds is seeking a proactive Service Delivery Coordinator to manage the diary, schedule technician visits, and keep customers informed every step of the way.

You will act as the switchboard between the workshop and the doorstep, prioritise jobs, approve quotes, and ensure every job leaves with a fixed quote and high-quality workmanship.

Job description

The person who makes “we come to you” actually happen. You own the diary and the delivery: scheduling visits, keeping every customer informed without being chased, parts in and out, quality on every job that leaves the bench, and making sure nobody ever has to ask us twice. You will hear a technician describe a fault down the phone and know whether the day still works.

Your morning starts with the diary: which technician is where, which parts arrived overnight, which customer needs to hear from us before they have to ask. Through the day you are the switchboard between the bench and the doorstep: a field visit overruns, a recovery finishes early, a quote gets approved late in the afternoon and wants a slot tomorrow. You decide what moves and what holds.

The promise that never moves is the one on the front of the site. Customers get one fixed quote, they are kept informed, and nobody chases us twice. Making that true every single day, across every job in flight, is the whole role.

You have run service delivery, dispatch, a busy workshop or something equally unforgiving, and you can show it. You write clearly, speak plainly on the phone, and treat a small company's reputation as something you personally hold. Repair knowledge helps but judgement matters more: you will be trusted to say no to work we should not take.