Service Manager

Perfect Placement; Trowbridge; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Company car

30 days' annual leave including bank-h

Workplace pension scheme

On-site parking

Health and wellbeing programme

Staff purchase discounts

In-house training and development

Job summary

Perfect Placement is seeking a Vehicle Service Manager for a franchise-approved dealership near Trowbridge, England. Lead the aftersales team, oversee workshop operations and ensure top-tier customer service within a well-established dealer group.

Key focus on driving workshop profitability, staff development, and adherence to health and safety standards, with ample progression opportunities in a reputable local network.

Qualifications

• Proven experience as a Service or Aftersales Manager in a franchise dealership.
• Strong leadership and people management capabilities.
• Excellent communication and customer service skills.

Responsibilities

• Manage daily operations of the service department to maintain high customer satisfaction.
• Lead and support technicians, service advisors, workshop controller and parts staff.
• Maximise workshop utilisation and profitability through efficient labour sales.
• Maintain customer relations and promptly resolve service issues.
• Implement dealership policies to improve service quality and experience.
• Support training and development of team members.
• Ensure health and safety compliance and report performance to senior management.

Skills

Leadership

Customer service

Communication

IT literacy

UK driving license

Job description

We are recruiting on behalf of our client, a reputable franchise-approved car dealership near Trowbridge, for the position of Vehicle Service Manager. This role offers an excellent opportunity for an experienced professional to lead an aftersales team within a well-established dealership. The Vehicle Service Manager will oversee the delivery of high-quality customer service and ensure the efficient operation of the workshop, contributing to the dealership's continued success.

Benefits of the Service Manager:

• Negotiable basic salary depending on experience and current earnings
• Performance-related bonus scheme with uncapped earning potential
• Company car included
• 30 days' annual leave including bank holidays
• Workplace pension scheme
• On-site parking
• Health and wellbeing programme
• Staff purchase discounts
• Access to in-house training and development programmes
• Excellent long-term career progression within a reputable local dealer group

Duties of the Service Manager:

• Manage daily operations of the service department, ensuring high standards of customer satisfaction
• Lead and support a team comprising Vehicle Technicians, Service Advisors, a Workshop Controller, and parts staff
• Maximise workshop utilisation and profitability through efficient labour sales
• Maintain strong customer relations and resolve any service issues promptly
• Implement and uphold dealership policies to enhance customer experience and service standards
• Support the training and development of team members
• Ensure compliance with health and safety regulations and company policies
• Monitor and report on departmental performance to senior management

Requirements of the Service Manager:

• Proven experience as a Service or Aftersales Manager within a medium to large franchise-approved dealership
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• IT literacy and familiarity with dealership management systems
• Valid UK driving licence with minimal points
• Live within a reasonable commute to Trowbridge
• Ability to demonstrate drive, determination, and a proactive approach to improving customer satisfaction