Service Manager

Optimo Care Group; Tendring; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Flexible Working

Training

Career Progression

Supportive Team Environment

EAP

Rewards

Refer-a-Friend £500

DBS Check funded

Paid Pre-Employment Training

Job summary

CFT Care LTD, part of the Optimo Care Group, is recruiting a Service Manager to lead a team delivering person-centred homecare and complex needs support in Clacton-on-Sea.

You will supervise support workers, manage care plans and risk assessments, ensure regulatory compliance (DOLS/CQC), and drive ongoing staff development. The role involves 40 hours per week plus on-call duties and requires a valid driving license.

Qualifications

• Experience in social care or health services with complex needs.
• Knowledge of PBS and NAPPI preferred.
• Understanding of DOLS and CQC guidelines.
• Ability to develop person-centred care plans.
• Strong leadership and team development skills.

Responsibilities

• Manage and supervise a team of support workers.
• Update and review individual care plans to ensure person-centred care.
• Conduct and review risk assessments, ensuring safety and regulatory compliance.
• Ensure audits and regulatory standards are met and maintained.
• Attend care reviews and liaise with families and professionals for best outcomes.
• Promote independence and individuality for the people supported.
• Lead recruitment and staffing to meet service demand.
• Oversee daily activities including personal care and medication administration.

Skills

Experience in social care

PBS training

NAPPI training

DOLS knowledge

Care planning

Risk assessment

Leadership

Compliance knowledge

Communication

Driving

Job description

Service Manager

Salary £32'000.00 per annum

Hours: 40 hours per week + oncall

Location: Clacton on Sea

At CFT Care LTD we are proud to be part of the Optimo Care Group. With over 1,500 dedicated employees across multiple regions, we work in partnership with local authorities, healthcare providers, and care professionals to deliver outcome-focused, person-centred care. Whether it's homecare, supported living, or complex needs support, we provide tailored solutions that truly make a difference.

About The Role

At CFT Care LTD is a trusted and compassionate provider of health and social care services. We support individuals in their own homes, assisting those with a variety of health needs, including learning disabilities, mental health issues, physical disabilities, and those requiring assistance with personal care.

Role Overview

This pivotal role involves managing and overseeing support workers who assist individuals within their own homes. You will ensure that each individual’s specific needs are met with the highest standards of care.

As a Service Manager, you will play an integral part in providing leadership and support to a team of dedicated staff, helping them to deliver person-centred care to individuals with complex needs. The role requires a strong focus on maintaining high standards of care, promoting healthy relationships, and ensuring the individuals we support can live independently and access the community.

Key Responsibilities

• Managing and Supervising Support Workers: Oversee a team of support workers to ensure high-quality care and support is provided.
• Individual Care Plans: Regularly update and review care plans, ensuring they remain person-centred and appropriate to the needs of the individuals we support.
• Risk Assessments: Conduct and review detailed risk assessments, ensuring compliance with DOLS (Deprivation of Liberty Safeguards) and the safety of individuals.
• Managing Compliance and Audits: Ensure that all compliance requirements, including audits and regulatory standards, are met.
• Attending Reviews and Meetings: Attend care reviews, stakeholder meetings, and liaise with families and professionals to ensure the best outcomes for individuals.
• Promoting Independence and Individuality: Ensure that the support provided enables individuals to live as independently as possible while respecting their unique preferences and needs.
• Team Development: Hold regular supervisions, conduct team meetings, and ensure the ongoing training and development of your team.
• Recruitment and Staffing: Lead the recruitment process for support workers, ensuring staffing levels meet the demands of the service.
• Supporting Daily Activities: Oversee support in daily activities such as personal care, medication administration, and maintaining a clean and accessible home environment.
• Ensuring Healthy Relationships: Foster an environment that promotes positive and respectful relationships between individuals, support workers, and their families.
• Communication: Maintain clear and effective communication with both the team and external stakeholders.
• Driving Essential - Must be able to drive, CFT Services currently cover Colchester, Great Holland, Walton-on-the-Naze, Clacton, Ipswich and more.

Desired Skills and Qualifications

• Experience: Previous experience in a similar role, ideally within social care or health services, supporting individuals with complex needs.
• Leadership: Strong leadership and management skills with the ability to motivate and inspire a team.
• Person-Centred Approach: A passion for supporting individuals to live fulfilling, independent lives.
• Knowledge of Safeguarding and DOLS: In-depth knowledge of safeguarding procedures and the legal frameworks surrounding DOLS.
• Risk Assessment and Care Planning: Ability to conduct risk assessments and update care plans effectively.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to engage with people from all backgrounds.
• Compliance Knowledge: Understanding of the regulatory environment, including CQC guidelines, and experience with audits and quality assurance.
• Organizational Skills: Strong organisational skills and the ability to manage multiple tasks efficiently.
• Problem Solving: Ability to work proactively and creatively to resolve challenges.
• Previous Experience of PBS: We are seeking candidates with experience in Positive Behaviour Support (PBS) and NAPPI (Non-Abusive Psychological and Physical Intervention) training (preferred). The ideal applicant will be able to ensure that all support workers consistently deliver care in line with these guidelines, promoting positive outcomes and ensuring the safety and well-being of individuals under support.
• Understanding of Complex Care and support.

Benefits Of Working With CFT Care LTD

Flexible Working

Full-time, permanent contracts with flexibility to support a healthy work-life balance.

Comprehensive Training

Access to the Optimo Learning Academy, with ongoing training and development to help you grow within your role and the company.

Career Progression

Opportunities for career advancement within our growing organisation.

Supportive Team Environment

Be part of a friendly and supportive team committed to delivering the highest standard of care.

Employee Assistance Programme (EAP)

Access to Health Assured, providing professional support whenever you need it, because your wellbeing matters.

Reward Gateway

A reward and recognition platform offering discounts on everyday spending, colleague recognition, and celebration of key milestones.

£500 Refer-a-Friend Scheme

Receive £250 on your start date and £250 upon successful completion of your probation period.

Funded DBS Check

If you require a new DBS check, the cost will be covered by the company.

Paid Pre-Employment Training

All pre-employment training is paid, with payment issued after you successfully commence your role.

If you are passionate about making a difference in the lives of individuals with complex needs and want to lead a team that shares this commitment, we would love to hear from you. #INDSS