Service Manager

Vetro Recruitment; Salisbury; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Job summary

Vetro Recruitment is recruiting a Service Manager to lead a specialist supported housing and welfare service in Wilton, Wiltshire. You will oversee day-to-day operations, set clear standards, and ensure residents receive a high-quality, compliant service as the on-site lead with a small team and partner agencies.

The role requires proven people-management experience in welfare/housing settings, strong GDPR/compliance knowledge, and excellent stakeholder engagement.

Qualifications

• Proven people-management experience in a welfare/public-facing setting.
• Strong focus on compliance and data handling (GDPR).
• Excellent communication and partnership-working with residents and external stakeholders.
• Calm, organised approach with good record-keeping.

Responsibilities

• Lead a small multi-disciplinary team with supervision and inductions.
• Oversee service delivery across housing management, welfare and pathways support.
• Own on-site compliance standards including GDPR, policy adherence and H&S.
• Build partnerships with statutory/voluntary organisations to support residents.
• Represent the service at meetings and provide performance reporting to senior stakeholders.

Skills

People management

Compliance awareness

Stakeholder engagement

GDPR knowledge

Team leadership

Job description

Job Title: Service Manager

Location: Wilton, Wiltshire, SP2

Salary: £45,000 per annum + car allowance

Employment Type: Permanent, Full-time, On-site

Job Description

We are recruiting a Service Manager to lead a specialist supported housing and welfare service in Wilton, Wiltshire. This is a hands-on leadership role where you will oversee day-to-day operations, set clear standards, and ensure residents receive a consistently high-quality, compliant service. You’ll be the key on-site lead, working closely with a small team and a network of partner agencies to deliver meaningful outcomes.

Key Responsibilities

• Leading, motivating, and line-managing a small multi-disciplinary team, including supervision, appraisals, rota planning, induction, and performance management
• Taking overall responsibility for service delivery across housing management, resident welfare, pathways support, premises, administration, and complaint resolution
• Owning on-site compliance standards, including GDPR, data handling, policy adherence, health & safety, and inspection/audit readiness
• Building and maintaining strong partnerships with statutory and voluntary organisations to secure practical support for residents (health, employment, benefits, and community pathways)
• Representing the service professionally at meetings and events, providing clear updates and performance reporting to senior stakeholders

Requirements & Qualifications

• Proven people-management experience (including handling conduct, capability, and grievance matters fairly and promptly)
• Experience in a public-facing, welfare, housing, or support environment (supported housing experience is welcomed but not essential)
• Strong working knowledge of compliance and confidentiality, with the confidence to act as a GDPR lead (or the ability to learn quickly)
• Excellent communication and partnership-working skills, able to engage with both residents and senior external stakeholders
• A calm, organised approach with reliable judgement and accurate record-keeping

Benefits & Work Environment

• £45,000 per annum + car allowance with a stable, long-term opportunity
• Support from external specialists (e.g., HR and operational support) to help you succeed in the role
• Meaningful work with clear purpose, helping individuals progress towards independence
• Autonomy and variety, leading a small team and shaping high standards on site

Vetro is an equal opportunities employer and decisions are made on merit alone.