Service Manager

Construction; Chippenham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Construction in Wiltshire is seeking an experienced Service Manager to lead a busy service operation, drive KPI performance, and deliver continuous improvement. You will own service delivery, analyse data to inform decisions, and build a high-performing team to meet targets.

The role requires proven leadership, strong client management, and a track record of improving operational performance in a service-led environment. A collaborative, supportive workplace is offered.

Qualifications

• Experience in service, operations or contract management.
• Proven KPI management and data-driven decision making.
• Strong leadership and people-management skills.
• Excellent client and stakeholder management.
• Experience in FM, telecoms, social housing or similar service-led environment.

Responsibilities

• Lead day-to-day service delivery and performance.
• Analyse KPIs to identify trends and drive improvements.
• Motivate teams to meet service targets.
• Identify opportunities to improve efficiency and quality.
• Build relationships with clients and stakeholders.
• Drive continuous improvement across the service.

Skills

KPI management

Leadership

Data analysis

Client management

Service delivery

Job description

Are you an experienced Service Manager with a strong track record of leading teams and improving operational performance? We re recruiting for a Service Manager to join a leading organisation in Wiltshire, taking responsibility for service delivery, KPI performance and continuous improvement.

This is an excellent opportunity to take ownership of a busy service operation, using performance data to drive decisions, improve delivery and develop a high-performing team.

The Role

• Lead day-to-day service delivery and operational performance.
• Manage and analyse KPIs to identify trends and drive improvements.
• Lead and motivate teams to achieve service and performance targets.
• Identify opportunities to improve efficiency and service quality.
• Build strong relationships with clients and key stakeholders.
• Drive continuous improvement across the service.

About You

• Previous experience in service, operations or contract management.
• Strong experience managing KPIs and using data to inform decisions.
• Proven leadership and people management skills.
• Excellent client and stakeholder management abilities.
• Strong problem-solving and decision-making skills.
• Experience within FM, telecoms, social housing or a similar service-led environment.

What's in it for You?

• £40,000 - £45,000 salary
• Opportunity to lead and influence operational performance
• Varied and responsible management role
• Collaborative and supportive working environment
• Opportunity to drive meaningful service improvements

Location:

Wiltshire