Service Manager

Kent and Medway NHS and Social Care Partnership Trust; Royal Tunbridge Wells; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization dedicated to mental health and social care, where you will take charge as a Service Manager. This role offers the opportunity to lead a dynamic team, ensuring the delivery of exceptional clinical services while fostering a culture of continuous improvement. With a focus on collaboration and stakeholder engagement, you will drive operational excellence and enhance patient pathways. Enjoy a supportive work environment that values flexibility and professional development, making a real difference in the lives of those we serve. If you are passionate about mental health and possess strong leadership skills, this is the perfect opportunity for you.

Benefits

Health and Wellbeing Programme

Flexible Working Arrangements

Comprehensive Induction Programme

NHS Discounts and Shopping Vouchers

Learning and Development Opportunities

New Starter Bonus

Face-to-Face Counselling Service

Pension Contribution

Generous Annual Leave

Lease Car Scheme

Qualifications

• Proficient in data analysis to support patient outcomes.
• Experience in leading change and managing performance.

Responsibilities

• Manage services ensuring high standards of patient safety and satisfaction.
• Coordinate service improvement initiatives and monitor delivery.

Skills

Leadership

Performance Management

Effective Communication

Data Analysis

Organizational Development

Education

Recognised Professional Qualification

MSc or Management Qualification

Project Management Qualification or Experience

Job description

The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good

Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement.

Job overview

An opportunity has arisen for a Service Manager within the West Kent Directorate. You will be responsible for the overall management of a range of nominated services within the Directorate. You will work closely with colleagues in all other relevant teams, ensuring excellent clinical, operational and financial outcomes. As part of the mental health transformation, there is a need for you to work collaboratively with other providers enabling seamless patient pathways and service user engagement.

You will need to be proficient in the use of data and analysis to support better outcomes for patients and will actively coordinate initiatives to ensure improvement plans are developed and implemented.

You will be supported to know who the internal and external stakeholders are and when to use them effectively in promoting and securing the services’ reputation. You will identify opportunities for service improvement and growth seeking support from the General Manager to maximise these. They will also deputise for the General Manager in all aspects of the service as required.

Specific Service Responsibilities for Service Managers vary. For this post it includes the all age Mental Health Together + service in South West Kent, the West Kent Memory Assessment Service Community and the Personality Disorder Service across Kent.

Main duties of the job

Working closely with the Professional Heads and the General Manager to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff and compliance with mandatory reporting.

Service Managers work closely with the Team Managers (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered.

Service Managers are responsible for ensuring good patient flow management utilising a combination of demand and capacity information, length of stay data, caseload management and adherence to agreed clinical pathways. In addition, Service Managers systematically make certain that clinical governance arrangements are embedded within services and are working to full effect.

Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint Team Leaders with the appropriate competencies. To be visible and available and to manage the performance of services to ensure excellent clinical outcomes and good levels of engagement.

Working for our organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

Detailed job description and main responsibilities

The Service Manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service outcomes. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented.

The Service Manager will be key to operational delivery and management of basic financial controls. They will lead on effective management of resources and expenditure within their remit using approved financial management practices.

The Service Manager takes responsibility for the quality of their services through effective monitoring of service delivery and ensuring internal quality processes are in place and working effectively across all services. They will ensure a clinical governance framework is in place in all services.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Person specification

• Recognised Professional Qualification
• MSc or Management Qualification
• Project Management Qualification or Experience

Experience

• Experience of leading change / organisational development
• Experience of performance management (individual or team)
• Effective communication and interpersonal skills

Personal Qualities

• Able to recognise own strengths and limitations

Your employer pays 23.7% towards your pension and life assurance benefits.

27 days for full time or pro rata if part time

After 5 years NHS service

29 days full time or pro rata if part time

After 10 years NHS service

33 days full time or pro rata if part time

Plus bank holidays, that’s up to 41 days - more than 8 weeks paid time off!

Medical staffs have national Terms and Conditions. Buying and selling of annual leave is also available as part of our flexible approach to staff benefits.

Statutory and occupational maternity, paternity or adoption leave

Dependent on length of NHS service

Other paid/unpaid leave

This can be for Jury Service, Reserved Armed Forces, etc. This is paid outside of annual leave.

Non-paid leave for career breaks

Staff Support

KMPT offers a face to face counselling service for any issues not just work related problems.

NHS discounts and shopping vouchers

Staff can sign up for Red Guava, PS discounts and Health Service Discounts to receive a variety of discounts in travel, fashion, technology, mobile phone contracts, food and drink, days out etc.

Learning and Development opportunities

In addition to the mandatory subjects there are a number of leadership, management and staff topic areas, including coaching and mentoring.

Induction
KMPT is committed to supporting all new staff and this includes a comprehensive Induction programme. The programme's duration depends on role and can be from 2 days to 4 weeks (not always consecutive days).

The Induction programme will provide an excellent opportunity for new staff to meet and engage with KMPT’s subject specialists and include the required training.

The programme may involve some travel to the various training venues across Kent and Medway, the main ones being Canterbury, Maidstone and Dartford.

New starter bonus

At the Trust we really value our nurses and the skills they bring. To recognise this we offer a New Hire Bonus of £1200 pro rata for band 5 and 6 nursing staff.

Staff Network Forums

A variety of staff network forums which empower, support and encourage network members and allies, to reflect KMPT values and promote equality and diversity.

Lease car scheme, Cycle to work scheme, the list goes on………!

Probation Period. New employees external to Kent and Medway NHS and Social Care Partnership Trust are subject to a six-month probationary period.

To deliver an effective service it is essential in some of our roles that you are able to travel between work bases in a timely manner.

Production of false or forged documents/qualifications in order to obtain employment is a criminal offence and will be reported to the Police.

Disclosure and Barring Service Check.
Certain roles are subject to criminal record checks called Disclosure and Barring Service (DBS) checks. Therefore, you will be required to submit a completed Disclosure form to the Disclosure and Barring Service.

KMPT are signed up to NHS England's Sexual Safety in Health Care Organisational Charter

KMPT takes a systematic zero-tolerance approach to tackle any unwanted, inappropriate and/or harmful sexual behaviours within the workplace and in our care provision. We are committed to sexual safety which encompasses prevention, support and decisive action against perpetrators. We are committed to keeping you and our patients safe.

KMPT is creating an environment for equal opportunities for all, where we canALLbe ourselves.

We take pride in our services – which are underpinned by our Trust values:

• Respect - We value people as individuals, we treat others as we would like to be treated.
• Openness - Work in a collaborative, transparent way.
• Accountability - We are professional and responsible for our actions.
• Working together - We work together to make a difference for our service users.
• Innovation - We find creative ways to run efficient, high quality services.
• Excellence - We listen and learn to continually improve our knowledge and ways of working.

In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. Please submit your completed application as early as possible to avoid disappointment.

Due to the high volume of applications received, it is not possible to respond individually to your application. Should you not hear from us within six weeks of the vacancy closing, please assume that your application has not been successful.