Assessment and Support Specialist

Mtvh; City Of London; Hybrid; GBP 37.000 - 43.000; Vollzeit

Zusammenfassung

MTVH is seeking an Assessment & Support Specialist to join the Assessment & Support Hub. Hybrid role based in Nottingham and London, focusing on safeguarding, mental health, and complex customer needs.

You will guide colleagues, triage referrals, and coordinate multi-agency responses to achieve positive outcomes for customers. Ideal candidates bring frontline housing or social care experience, strong communication, and a compassionate, resilient, customer-focused approach to support vulnerable

Qualifikationen

• Experience working in housing, social care, or frontline support services.
• Knowledge of safeguarding and statutory frameworks is essential.
• Experience managing complex cases and supporting others is required.

Aufgaben

• Assess and triage complex referrals.
• Provide specialist guidance and coaching to colleagues.
• Support safeguarding and risk management activity.
• Track and oversee triaged cases to ensure progression and risk mitigation.
• Coordinate and contribute to internal and multi-agency case discussions.
• Work with external agencies to coordinate customer support.

Kenntnisse

Experience in housing & social care

Safeguarding knowledge

Complex case management

Communication & record-keeping

Compassionate and customer-focused

Jobbeschreibung

Assessment & Support Specialist

Location: Nottingham, NG9 1LA and or London SW9 9AJ

Contract Type: Two x 12 Month FTC Maternity Cover - 37.5hrs Full Time - Hybrid

Salary Banding: Nottingham £37,202 - £39,160 – London £41,236 - £43,406

Are you passionate about supporting vulnerable customers and helping colleagues navigate complex cases?

We're looking for an Assessment & Support Specialist to join MTVH's Assessment & Support Hub. You'll provide expert advice on safeguarding, domestic abuse, mental health, anti-social behaviour and other complex customer needs, while supporting colleagues across the organisation to deliver positive outcomes.

What you'll do:

• Assess and triage complex referrals
• Provide specialist guidance and coaching to colleagues
• Support safeguarding and risk management activity
• Track and oversee triaged cases to ensure effective progression, appropriate risk mitigation, and positive outcomes for customers
• Coordinate, chair and contribute to internal and multi-agency case discussions to support risk management and positive customer outcomes
• Work with external agencies to coordinate support for customers
• Champion MTVH's values of Care, Dare, Collaborate & Own

What we're looking for:

• Experience in housing, social care, support services, or a similar frontline environment
• Knowledge of safeguarding and statutory frameworks
• Experience managing complex cases and supporting others
• Strong communication, relationship-building and record-keeping skills
• A compassionate, resilient and customer-focused approach

To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH.

If you're ready to make a real difference to customers' lives and be part of a supportive, purpose-driven team, we'd love to hear from you.