Service Call Out Engineer

James Grace; West Midlands; On-site; GBP 32,000 - 42,000; Full time

Job summary

James Grace is seeking an experienced Lift Service Engineer to join the Midlands service team. This field-based role covers a portfolio of lifts across the Midlands, delivering planned maintenance, breakdown response, fault-finding and repairs to ensure safe, reliable and compliant equipment.

The successful candidate will manage their service route, build strong customer relationships and uphold high health and safety standards while working with a regional team.

Qualifications

• Previous experience as Lift Service/Maintenance Engineer.
• Experience carrying out planned preventative maintenance on lift equipment.
• Strong fault-finding, breakdown and repair experience.
• Full UK driving licence.

Responsibilities

• Carry out planned preventative maintenance across an allocated lift portfolio.
• Service and maintain a variety of lift equipment from different manufacturers.
• Attend breakdowns and callouts across the designated territory.
• Diagnose electrical and mechanical faults efficiently.
• Carry out minor repairs and reactive works where required.
• Work to minimise equipment downtime and maintain lift reliability.
• Identify additional repairs or remedial works where required.
• Complete relevant service documentation and reports accurately.
• Communicate professionally with customers while attending sites.
• Work closely with the wider regional service and technical teams.
• Maintain high standards of health & safety and compliance at all times.
• Participate in callout requirements where applicable.

Skills

Lift experience

Electrical knowledge

Mechanical knowledge

Customer-focused

Education

NVQ Level 3 Lift Engineering

Tools

Diagnostic tools

Job description

Lift Service Engineer

Location: Midlands

Territory: Midlands & Surrounding Areas

Job Type: Permanent, Full-Time

Salary: Competitive, dependent on experience

The Role

An established UK lift engineering business is looking to recruit an experienced Lift Service Engineer to join its Midlands service team.

This is a field-based position covering a portfolio of lifts across the Midlands and surrounding areas, carrying out planned preventative maintenance, breakdown response, fault-finding and repairs across a variety of lift equipment.

The successful engineer will be responsible for managing their allocated service route, maintaining strong relationships with customers and ensuring equipment remains safe, reliable and compliant.

Key Responsibilities

• Carry out planned preventative maintenance across an allocated lift portfolio
• Service and maintain a variety of lift equipment from different manufacturers
• Attend breakdowns and callouts across the designated territory
• Diagnose electrical and mechanical faults efficiently
• Carry out minor repairs and reactive works where required
• Work to minimise equipment downtime and maintain lift reliability
• Identify additional repairs or remedial works where required
• Complete relevant service documentation and reports accurately
• Communicate professionally with customers while attending sites
• Work closely with the wider regional service and technical teams
• Maintain high standards of health & safety and compliance at all times
• Participate in callout requirements where applicable

Experience & Qualifications

• Previous experience working as a Lift Service / Maintenance Engineer
• Experience carrying out planned preventative maintenance on lift equipment
• Strong fault-finding, breakdown and repair experience
• NVQ Level 3 in Lift Engineering or equivalent – preferred
• Good electrical and mechanical knowledge
• Experience working across a range of lift manufacturers and equipment would be advantageous
• Strong understanding of workplace health & safety
• Able to work independently and effectively manage an allocated service route
• Customer-focused with good communication skills
• Reliable, professional and comfortable working as part of a wider service team
• Full UK driving licence

About the Company

This is an opportunity to join an established lift engineering business with a strong presence across the UK.

The company provides lift maintenance, repairs, modernisation and new installations, supporting customers ranging from individual sites through to large national portfolios.

Their service engineers work across a broad range of lift manufacturers and equipment, supported by experienced regional service and technical teams.

The business places a strong emphasis on technical knowledge, customer service, reliability and employee development, making this a good opportunity for an engineer looking for a stable, long-term position within the lift industry.

Why Apply?

• Dedicated service territory covering the Midlands
• Work across a varied portfolio of lift equipment
• Join an established UK lift engineering business
• Strong regional and technical support
• Long-term career opportunity
• Ongoing training and professional development
• Opportunity to work within an experienced service team