Lift Service Manager

MARMON LIFT RECRUITMENT LTD; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Company Pension

Ongoing Training

Career Development

Supportive Team

Job summary

Marmon Lift Recruitment Ltd is seeking a Lift Service Manager to lead the delivery of lift maintenance services, manage a team of engineers, and maintain strong customer relationships in South London. This role focuses on day-to-day service department operations, supporting engineers, ensuring high-quality service, and delivering contracts efficiently and profitably.

Ideal candidates will have Lift Service Manager or Senior Lift Engineer background, with leadership experience, strong technical

Qualifications

• Previous experience as Lift Service Manager, Lift Service Supervisor or Senior Lift Engineer within the lift industry.
• NVQ Level 3 in Lift Engineering or equivalent.
• Strong technical knowledge of lift servicing, repairs and maintenance.
• Proven leadership experience managing engineering teams.
• Excellent communication, organisational and customer relationship skills.
• Commercially aware with the ability to improve performance and contract profitability.
• Confident using Microsoft Office and service management systems.
• Full UK driving licence.

Responsibilities

• Lead and manage a team of lift service engineers across the region.
• Oversee engineer performance, workloads and service delivery.
• Build strong relationships with customers, ensuring excellent service and contract retention.
• Carry out site visits, customer meetings and engineer audits where required.
• Coach, mentor, and develop engineers to maximise performance.
• Ensure compliance with health & safety legislation and company procedures.
• Work closely with the Repairs and Sales teams to identify growth opportunities.
• Manage departmental KPIs, budgets and overall operational performance.

Skills

Leadership

Customer relationships

Team management

Communication

Health & safety

MS Office familiarity

Education

NVQ Level 3 in Lift Engineering

Tools

Microsoft Office

Service management systems

Job description

Lift Service Manager

Lift Industry, Service Management, Engineering Operations
South London

Basic Salary: £50,000 - £60,000 per annum (depending on experience) | Car Allowance: £200 per month

Benefits: Company Pension, Ongoing Training, Career Development, Supportive Team

Marmon Lift Recruitment is seeking a Lift Service Manager to join a growing lift engineering business, leading the delivery of lift maintenance services, managing a team of engineers, and maintaining exceptional customer relationships. This is an excellent opportunity for an experienced Lift Service Manager or an established Lift Service Supervisor ready to take the next step. You'll be responsible for the day-to-day operation of the service department, ensuring that engineers are supported, customers receive outstanding service, and contracts are delivered safely, efficiently, and profitably.

Commutable from: South London, Wimbledon, Sutton, Wallington, Banstead, Epsom, Chessington, Mitcham, and surrounding areas

The Lift Service Manager Role

• Lead and manage a team of lift service engineers across the region
• Oversee engineer performance, workloads and service delivery
• Build strong relationships with customers, ensuring excellent service and contract retention
• Carry out site visits, customer meetings and engineer audits where required
• Coach, mentor, and develop engineers to maximise performance
• Ensure compliance with health & safety legislation and company procedures
• Work closely with the Repairs and Sales teams to identify growth opportunities
• Manage departmental KPIs, budgets and overall operational performance

The Ideal Lift Service Manager Candidate

• Previous experience as a Lift Service Manager, Lift Service Supervisor or Senior Lift Engineer within the lift industry
• NVQ Level 3 in Lift Engineering or equivalent - Ideal
• Strong technical knowledge of lift servicing, repairs and maintenance
• Proven leadership experience managing engineering teams
• Excellent communication, organisational and customer relationship skills
• Commercially aware with the ability to improve performance and contract profitability
• Confident using Microsoft Office and service management systems
• Full UK driving licence

Marmon Lift Recruitment is passionate about understanding what truly matters in your next move before you begin an application or interview process. This commitment ensures we represent your best interests at all times.