Service Manager

BRC Jobs; Luton; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Company pension

Private medical insurance

Private dental insurance

Job summary

BRC are recruiting an experienced Service Manager for a respected supported housing provider. You will lead multiple supported accommodation services across Luton, Bedford and Central Bedfordshire, overseeing Team Leaders, Support Workers and operations to ensure safe, high-quality and compliant services.

We’re looking for a candidate with at least 2 years in management within supported housing or social care, strong safeguarding knowledge and a passion for improving outcomes for vulnerable

Qualifications

• 2+ years' management experience within supported housing, homelessness, housing management or social care.
• Strong safeguarding knowledge and ability to support vulnerable adults.
• Experience leading teams, performance and service delivery.
• Knowledge of tenancy management, risk management and supported accommodation.
• Excellent leadership, communication and organisational skills.

Responsibilities

• Oversee day-to-day management of supported accommodation across multiple locations.
• Lead, motivate and develop Team Leaders and Support Workers.
• Ensure residents receive high-quality, person-centred support in line with plans and safeguarding.
• Manage safeguarding concerns, incidents, complaints and tenancy issues.
• Conduct supervision, performance reviews and staff development meetings.
• Monitor service performance and ensure KPIs are achieved.
• Ensure plans, risk assessments and case records meet quality standards.
• Oversee tenancy management including move-ins/outs, arrears, evictions and voids.
• Monitor property standards, health and safety and procedures.
• Collaborate with Housing Benefit, Maintenance, Compliance and QA.
• Identify service improvements and implement changes to enhance operation.

Skills

Leadership

Staff development

Safeguarding

Communication

Organisational skills

Multi-site management

Driving licence

Job description

Service Manager – Supported Housing

LOCATION: Luton (covering services across Luton, Bedford & Central Bedfordshire)
HOURS: Full-Time, Permanent
SALARY: £35,000 per annum
DURATION: Permanent

Lead Services That Make a Real Difference

BRC are delighted to be recruiting for an experienced Service Manager on behalf of a respected supported housing provider.

This is an exciting opportunity to lead multiple supported accommodation services for vulnerable adults, ensuring high-quality, person-centred support while driving operational excellence, safeguarding, compliance and positive outcomes for residents.

If you're an experienced manager from a supported housing, homelessness, housing management or social care background and are passionate about leading teams and improving services, we'd love to hear from you.

The Role

As Service Manager, you will oversee supported accommodation services across Luton, Bedford and Central Bedfordshire, managing Team Leaders, Support Workers and operational teams to ensure services are delivered safely, effectively and in line with regulatory and organisational standards.

You’ll play a key role in maintaining high-quality service delivery, supporting staff development and ensuring services operate efficiently while delivering the best possible outcomes for residents.

Key Responsibilities

• Oversee the day-to-day management of supported accommodation services across multiple locations.
• Lead, motivate and develop Team Leaders and Support Workers.
• Ensure residents receive high-quality, person-centred support in line with support plans and safeguarding requirements.
• Manage safeguarding concerns, incidents, complaints and tenancy issues.
• Conduct supervision sessions, performance reviews and staff development meetings.
• Monitor service performance and ensure operational KPIs are consistently achieved.
• Ensure support plans, risk assessments and case records meet quality and compliance standards.
• Oversee tenancy management, including move-ins, move-ons, arrears, evictions and void management.
• Monitor property standards, health and safety compliance and operational procedures.
• Work closely with internal departments including Housing Benefit, Maintenance, Compliance and Quality Assurance.
• Identify service improvements and implement changes to enhance operational performance.

About You

• A minimum of 2 years' management experience within supported housing, homelessness, housing management, social care or a similar setting.
• A strong understanding of safeguarding and supporting vulnerable adults.
• Experience managing teams, performance and operational service delivery.
• Knowledge of tenancy management, risk management and supported accommodation.
• Excellent leadership, communication and organisational skills.
• The ability to manage multiple priorities across different service locations.
• A full UK Driving Licence.

What's on Offer

• £35,000 per annum
• Full-time, permanent role
• 29 days annual leave, including bank holidays.
• Company pension
• Private medical insurance
• Private dental insurance
• Opportunity to lead multiple supported housing services
• Supportive working environment
• Career development opportunities
• The chance to make a meaningful difference to the lives of vulnerable adults every day