Service Manager

eRecruitSmart; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join a leading company in the automotive sector as a Service Site Manager, where you will oversee operations, manage a team, and ensure exceptional service delivery. This role offers competitive remuneration along with various benefits, including private medical insurance and a company car, in a dynamic work environment.

Benefits

25 days holiday plus bank holidays

VWG Company Car

Private Medical Insurance

Life Insurance

Employee Discounts Programme

Qualifications

• Proven experience in a service management role.
• Strong leadership skills to manage a diverse team.
• Understanding of compliance and operational procedures.

Responsibilities

• Manage daily operations of the Service Factory.
• Lead the team of Service Advisors and ensure customer satisfaction.
• Ensure compliance with safety and operational standards.

Skills

Team Leadership

Communication

Customer Service

Problem Solving

Operational Management

Job description

Social network you want to login/join with:

Due to sustained growth of the Porsche brand, we're delighted to confirm that we will be increasing capacity at our Porsche Centre in West London with a new sister servicing facility opening nearby.With this exciting expansion we are recruiting a number of new roles including a Service Site Manager.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As Service Site Manager, you will:

• Manage the Service Factory daily operations, looking after all aspects of the facility, the welfare of the employees, visitors and suppliers on site
• Lead the Team of Service Advisors/Executives, Administrators and Service Assistants to ensure that commercial and operational requirements are considered and met all times

About the responsibilities:
In the role of Service Site Manager, you will:

• Effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations
• Review the allocation of work booked in by leading the planning meeting, identifying the resources required a minimum of 3 days in advance of the appointment
• Supporting and communicating with the Service Advisors/Executives and Technicians the day prior to the appointment the workshop plan
• Ensure work is completed fully to customer requirements in the agreed timescales
• Holding weekly group review meetings with all members of the team
• Ensure full compliance to manufacturer’s policy regarding recall campaigns
• Identification of Continuous Improvement areas throughout the operation
• Keep updated with technical knowledge and the FCA Compliance requirements of the business

Facilities

• Ensure awareness and compliance to all fire safety, security & health and safety procedures along with the maintenance of tidy and efficient work areas
• Oversee and be responsible for all staff employed at and entering the site including subcontractors e.g. Bodyshop employees, Drivers and Valeters.

Employees

• Team leadership for the Service Factory employees including, recruitment, grievances, disciplinary, training, coaching and mentoring as required
• In conjunction with the Aftersales Manager, managing resources including holiday cover, absence cover etc
• Holding monthly individual review meeting and set individual targets with all members of the team to ensure achievement of targets
• Identify individual team development needs, utilising a mix of personal/team coaching and formal training

About the hours & rewards
For the role of Service Site Manager, on-site staff parking will be available alongside a market leading remuneration package and the support you would expect from a manufacturer owned Top 100 company.

The hours of work are Monday to Friday 8.00am to 6.00pm & Saturdays 8am to 1pm on a rota basis and there is a salary on offer of circa £45k, dependant on experience, plus bonus with an OTE of £58K. Benefits include:

• 25 days holiday per year plus bank holidays
• VWG Company Car
• Private Medical Insurance
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

How to apply
Please note that eRecruitSmart is advertising the role of Service Site Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!

automotive, motor trade, site manager, service centre, service advisor, workshop manager,