Residential Services Manager (FTC)

OCS; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

OCS is hiring a Residential Services Manager on a 6-month fixed-term contract in London. The role involves managing residential properties, maintaining health and safety compliance, and ensuring tenant satisfaction while developing client relationships. This is an opportunity to work within a leading facilities management company known for its commitment to quality and innovation.

Benefits

Professional development opportunities

Career progression

Inclusive work environment

Qualifications

• Proven track record within the property management industry.
• Knowledge of residential property management legislation.
• Ability to build and maintain client relationships.

Responsibilities

• Attend weekly residential review meetings and communicate updates.
• Ensure compliance with health and safety regulations.
• Manage and support a team of residential managers.

Skills

Property management experience

Building inspections

Effective communication

Client relationship management

Health and Safety compliance

Education

ARLA Level 3 Qualification

Job description

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About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift pattern: Monday to Friday, must be flexible as the business needs

Please note this position is a 6 month fixed term contract.

As part of your role, your key responsibilities will include, but are not limited to:

• Attend weekly Residential Review Meetings to ensure the latest updates are communicated
• To monitor all activities relating to the sites, reporting and taking action as appropriate
• Regular inspections of the building fabric
• Undertake all vacant property checks and carry out duties such as flushing units and removing any post
• To utilise the portal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio
• Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner
• To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required
• Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes
• To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have as well as attending all AST/Long Leasehold residential tenant meetings with the surveying team
• Arrange and manage all tenant check outs and manage and remedial works to completion
• To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties
• To liaise with local authorities as appropriate
• To proactively manage risk and deal with insurance issues on site relating to residential claims
• To produce regular reports to Estate manager and residential surveying team, as required
• To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.
  
  
  

The ideal candidate should meet the following criteria:

• A proven track record within the property management industry, how stakeholders function and the range of services available to clients
• Knowledge of legislation relating to residential property management, with positive attitude and willingness to learn
• Have a proven track record of how to build and maintain client relationships
• Develop an understanding of how to build and maintain tenant and customer relationships, maintain supplier relationships, use Industry/specific IT applications
• Understanding of key issues to be noted on property inspections and ability to resolve
• Understand the principles of service charges, budget management and purchase order management
• Be able to specify services, tender contracts and select service providers
• Know and be able to apply legislation and policies relating to Environmental protection and Health and Safety (achieving KPI’s)
• Understand insurance relating to buildings and the FSA regulations
• Ability to work effectively is a busy environment as part of a team, supporting colleagues
• Effective communicator both verbally and in writing, alongside excellent customer service skills
• An ARLA Level 3 Qualification and working knowledge of Reapit is desirable, but not essential
  
  
  

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Facilities Services

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