Professional Services Manager

Right Digital Solutions Ltd.; London, Birmingham; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading digital solutions company is seeking a Professional Services Manager in London or Birmingham. The role includes managing a professional services team and ensuring exceptional customer service in IT solutions. Ideal candidates will have a strong technical background, experience in leading teams, and a passion for client satisfaction.

Benefits

Competitive company benefits

Pension plan

Employee wellbeing programme

Social events

Career progression opportunities

Qualifications

• Technical background in IT services, print and telecom.
• Experience in managing remote teams.
• Good working knowledge of ControlSuite and Papercut.

Responsibilities

• Manage and develop the professional services team.
• Oversee client infrastructure and ensure service delivery.
• Maintain clients’ print solution environments.

Skills

Leadership

Communication

Technical background in IT

Customer Service

Tools

ControlSuite

Papercut

Job description

• Office location: London or Birmingham (Hybrid role)
• Work pattern: Monday- Friday (8:30-5:30)
• Employment type: Permanent

THE ROLE

Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences?

We’re looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you’ll be responsible for managing and developing our professional services team while working closely with our sales team and clients.

You’ll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you’re a team player with a proven track record of leading high-performing teams and driving customer satisfaction, we want to hear from you.

This role involves managing a team of six professionals while taking a hands-on lead in overseeing client infrastructure. The ideal candidate will have a technical background in IT, print and telecoms, with a strong working knowledge of ControlSuite and Papercut being
preferable.

KEY RESPONSIBILITIES

• Managing the PS team.
• Oversee client infrastructure and ensure smooth operations.
• Managing and maintaining our clients’ print solution environments, ensuring seamless service delivery and performance.
• Collaborate with various departments to ensure project success.
• Be the lead in providing excellent customer service and maintaining strong client relationships.
• Work in a hybrid role with easy access to either our London or Birmingham office, as well as being able to attend client sites and the team who are located around the country.

ESSENTIAL EXPERIENCE & QUALIFICATIONS

• Technical background in IT services, print and telecom.
• Good working knowledge of ControlSuite and Papercut.
• Experience in managing a remote team.
• Strong leadership and communication skills.
• Ability to work in a hybrid role with easy access to our London or Birmingham office.
• Eligible to work in the UK and hold a valid UK driving licence.

ABOUT RDS

At RDS, we believe in an open, transparent working environment that encourages ingenuity and collaboration with colleagues and clients. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the IT space, as part of a major independent business established over 35 years ago.

The opportunities to learn new skills, develop in your career and grow as we grow are almost endless. Our mission is to help you realise your potential and continue delivering exceptional services to our clients.

OUR VALUES

RDS’s values are at the heart of our business. We value colleagues who are open, resourceful, collaborative and effective – people who are honest, straightforward and bring both intelligence and creativity to their work. Whether leading or contributing as part of a team, they strive for excellence and never settle for mediocrity.

We’re looking for people who personify RDS’s values: those who get involved in different things, deliver what they promise, take responsibility, embrace diversity and respect their colleagues. You’ll be part of a company that values your expertise, celebrates success and makes a positive impact on clients and the planet.

BENEFITS AND PERKS

Location: London or Birmingham (hybrid role with client visits, staff management across our key offices)
Career Progression: Opportunities for career progression in a supportive and innovative environment.
Company Culture: Competitive company benefits, including pension, employee wellbeing programme and social events.
Salary: (£50,000 to £55,000 basic) (including company car or car allowance)

HOW TO APPLY

Please send your CV and covering letter to the email address in confidence [e-mail] and include the name of the role (Professional Services Manager) in the subject of your email. Alternatively, you can apply via LinkedIn Applications.