Service Manager

Arc UK; Halesowen; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Company car

Fuel provided

Job summary

Arc UK in the West Midlands is seeking an experienced Service Manager to lead the service department of a franchised dealership. You will oversee workshop operations, scheduling, and ensure high-quality servicing and warranty compliance.

You will coach service advisors and technicians, monitor performance metrics, handle customer enquiries, and coordinate with parts and sales teams. A strong focus on customer satisfaction and manufacturer standards is essential.

Qualifications

• Experience in automotive service management and workshop processes.
• Strong leadership, coaching and team development skills.
• Proven ability to manage customer enquiries and escalations.
• Familiarity with manufacturer standards, warranties and safety regulations.
• Excellent communication and documentation abilities.

Responsibilities

• Oversee daily operations of the service department and workshop scheduling.
• Coach and develop service advisors and technicians for performance.
• Maintain high-quality vehicle servicing and warranty compliance.
• Handle customer enquiries, warranty claims and service-related admin.
• Collaborate with parts and sales teams and support budgeting/reporting.

Skills

Service management

Leadership

Customer service

Workshop scheduling

Warranties & compliance

Health & safety

Communication

Education

Relevant automotive qualifications

Tools

Dealership management systems

Service booking platforms

IT tools (email, spreadsheets, reporting)

Job description

Service Manager – Franchised Dealership WestMidlands

We are currently working with a successful and established franchised dealer group who are looking to recruit an experienced and motivated Service Manager to join their team.

This is an excellent opportunity for an experienced automotive Service Manager looking to take the next step in their career within a professional, customer-focused franchised dealership environment.

Role Description

This is a full-time, on-site Service Manager role based at a franchsied car dealership in the West Midlands. The Service Manager will oversee the daily operations of the service department, ensuring efficient workshop scheduling, high-quality vehicle servicing and repairs, and compliance with manufacturer and regulatory standards. The role includes managing and coaching service advisors and technicians, monitoring performance metrics, and driving customer satisfaction through clear communication and timely issue resolution. The Service Manager will handle customer enquiries and escalations, coordinate with parts and sales teams, and manage warranty claims, invoicing, and service-related administration. The position also involves supporting continuous improvement initiatives, maintaining a safe working environment, and contributing to departmental budgeting and reporting.

Qualifications

• Experience in automotive service management, with strong knowledge of vehicle servicing, diagnostics, and workshop processes.
• Proficiency in customer service, including handling complex enquiries, resolving complaints, and maintaining long-term customer relationships.
• Leadership and people management skills, with experience coaching, motivating, and developing diverse teams in a fast-paced environment.
• Strong organizational and time-management abilities, including scheduling, workload prioritization, and attention to detail in documentation.
• Comfort with dealership management systems, service booking platforms, and basic IT skills (email, spreadsheets, reporting tools).
• Solid understanding of manufacturer standards, warranty procedures, and relevant health and safety practices within a service environment.
• Effective written and verbal communication skills, with the ability to translate technical information into clear customer-friendly language.
• Relevant automotive or technical qualifications.
• Previous experience in a franchised dealership environment.

The Person

You will be enthusiastic, professional and customer-focused, with the leadership skills required to motivate a busy Service Department.

You will be commercially aware while maintaining a strong focus on customer satisfaction and manufacturer standards.

You will have the resilience and drive to achieve results, together with the ability to build strong working relationships with customers, colleagues and manufacturer representatives.

Package

Salary: Competative for the right candidate.

Company car and fuel available if required

This is a fantastic opportunity for an experienced franchised dealership Service Manager to join a successful and forward-thinking dealer group.

All applications will be treated in the strictest confidence.

ARC1