Service Manager

NFP People; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension

Benefits

Job summary

Depaul UK is seeking a Service Manager to lead the Bishop Auckland Supported Accommodation Service and Tow Law Dispersed Supported Accommodation Service for young people aged 18 to 24. You will manage a team of Progression Coaches and oversee safety, risk assessments and person‑centred support to help clients gain independence and secure education, employment or training.

You will lead staff development, ensure high standards of safeguarding, and oversee housing management, budgets and

Qualifications

• Experience delivering safe services to young people at risk in accommodation and community settings.
• Strong safeguarding knowledge and experience using risk assessments and support plans.
• Sound judgement when managing complex situations and balancing risk.
• Good literacy, numeracy and IT skills.
• Effective collaborative working and the ability to maintain professional boundaries.
• A commitment to equality, diversity, health and safety, and treating everyone with dignity and respect.

Responsibilities

• Leading, supervising and developing staff to deliver high‑quality support across accommodation and community‑based services.
• Overseeing safeguarding, risk assessments and support planning.
• Maintaining effective housing management, property standards and health and safety.
• Managing budgets, monitoring outcomes and ensuring services meet performance targets.
• Building strong relationships with commissioners, local authorities and partner agencies.
• Working with internal teams to ensure services run smoothly.

Skills

Staff supervision

Leadership

Safeguarding

Literacy

Numeracy

IT skills

Collaboration

Risk management

Job description

Position

Service Manager

Salary

£36,080 per annum, plus pension and excellent benefits

Location

Bishop Auckland and Tow Law, Durham

Hours

Full time, 37.5 hours per week

Contract

Permanent

Closing date

17 November 2026

About the Role

Make a lasting difference to young people facing homelessness.

As Service Manager, you will lead the Bishop Auckland Supported Accommodation Service and Tow Law Dispersed Supported Accommodation Service, supporting young people aged 18 to 24.

You will manage a team of Progression Coaches, Night Progression Coaches and Outreach Progression Coaches, ensuring young people receive safe, effective and person‑centred support. Your leadership will help them build confidence, develop independent living skills, sustain tenancies and access education, employment and training.

Key responsibilities include:

• Leading, supervising and developing staff to deliver high‑quality support across accommodation and community‑based services.
• Overseeing safeguarding, risk assessments and support planning.
• Maintaining effective housing management, property standards and health and safety.
• Managing budgets, monitoring outcomes and ensuring services meet performance targets.
• Building strong relationships with commissioners, local authorities and partner agencies.
• Working with internal teams to ensure services run smoothly.

The role includes participation in the charity's national on‑call service. An enhanced DBS check is required.

About You

You will be a confident, compassionate leader with significant management experience, including supervising teams and individuals.

You will bring:

• Experience delivering safe services to young people at risk in accommodation and community settings.
• Strong safeguarding knowledge and experience using risk assessments and support plans.
• Sound judgement when managing complex situations and balancing risk.
• Good literacy, numeracy and IT skills.
• Effective collaborative working and the ability to maintain professional boundaries.
• A commitment to equality, diversity, health and safety, and treating everyone with dignity and respect.

You will also be committed to reflective practice, ongoing learning and Depaul UK's values.

About the Organisation

The charity works to prevent homelessness and support young people to achieve their potential. Since 1989, they have grown from a single housing project into an organisation providing accommodation, prevention and support services to thousands of marginalised young people each year.

Benefits

Benefits include tailored training and development, 26 days' annual leave rising with service, employer pension contributions up to 7%, family‑friendly leave, an Employee Assistance Programme with 24/7 GP access, a cash health plan and a range of discounts.

Additional information

Depaul UK welcomes applications from people of all backgrounds. A criminal record is not an automatic barrier to employment.

Other roles you may have experience of could include

Supported Housing Manager, Supported Accommodation Manager, Youth Services Manager, Housing Services Manager, Homelessness Services Manager or Support Services Manager.

Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People. #INDSCP